What used to sound rather like science fiction in the past, finds its way into more and more sectors nowadays: artificial intelligence massively changes the (working) world. AI provides enterprises with infinite options of automating processes, using resources more efficiently and improving processes. The AI experts of the FIS Group support enterprises with great competence and intelligent, creative solution ideas complying with data protection provisions on their way into a promising future.
AI AND YOU: HOW YOUR COMPANY BENEFITS
FROM ITS COOPERATION WITH THE FIS GROUP
We make your professional expertise available.
We reduce the workload of your team.
We bring structure to your data jungle.
We ensure security for your data.
INDIVIDUALITY INSTEAD OF CHATGPT
WHY INDIVIDUAL AI IS A BETTER SOLUTION
Everyone is talking about ChatGPT, but enterprises should at least critically scrutinize the use of this freely available AI that is hosted in the USA. Reason: To be able to use AI really successfully, the solution must be individually tailored to your requirements, it must be user-friendly and, particularly with regard to data security, one hundred percent transparent.
The experts of the FIS Group develop individual AI models that perfectly map your use cases. In this way, we ensure higher efficiency and faster processes. Even data security is guaranteed at any time, because our AI solutions are hosted on separate servers in Germany.
Safe and individual
What benefits do the AI solutions of the FIS Group provide?
Our adjustable solutions enable us to integrate specific models that correspond to your requirements concerning coding, speech processing or image recognition.
1. Hosting in compliance with data protection
Our AI models are hosted on separate servers in Germany. Cost-efficiently, transparently and safely.
2. Individual AI models
We develop AI models for individual use cases and train them with your data. For better results and satisfied employees and customers.
3. Optimal user experience
Our experts make sure that the operation of the AI applications is oriented towards your employees’ requirements.
Content generation
Your professional expertise available everywhere
Data is the basis of any business success. However, data is often available at different places and in different formats, e.g. product descriptions in the PDF format. To be able to use this data, it must be converted into different formats and stored within the system. To save time and costs in this process, the use of AI is recommended.
In a first step, the experts of the FIS Group provide you with detailed advice on your options and plan further proceedings. Subsequently, the unstructured data is made available to us and our AI team develops a pipeline process that automatically formats the customer data and stores it in the respective systems. This data can be retrieved at the required places throughout the company and, as a consequence, it is available everywhere.
AI-based data structuring
Structure in the data jungle
Frequently, enterprises lack the competence and time to analyze and structure existing data in such a way that it can be successfully used by the sales department and the customer support. We support companies in becoming more efficient by giving more structure to their data by means of AI.
For this purpose, we develop an individual embedding model used to give the requested structure to your data. In this way, “raw” product data is turned into category trees and buying history data can be used for analyzing the user behavior and for maintaining recommendation engines. For enterprises, this means: you reduce the workload of your team, save time and costs and can provide your customers with improved consulting and customer experience.
Chatbot with individual data
Reduced workload for your team
Only satisfied customers are loyal customers. Therefore, customer service has a decisive importance within the customer lifecycle. However, most of the time is spent on standardized inquiries binding internal resources – although this time had better be used by your team for elaborate questions.
We reduce your team’s workload spent on these standardized inquiries by linking a chatbot with your individual data. The fields of application go far beyond automated customer service: from intelligent ticket systems to complex documentations, where your company’s professional expertise is merged and can be retrieved.
THE INDIVIDUAL EMBEDDING MODEL OF THE FIS GROUP
Within the FIS Group, we have put AI research and development into the hands of a special team consisting of AI experts from the three enterprises FIS, Medienwerft and FIS-ASP. The aim is to support customers in creating individual, AI-based applications. For this purpose, we have developed an individual embedding model we can use to train and map the different fields of application: FISMWASP.
This embedding models gives structure to your data and profitably integrates it into your e-commerce solutions. In this way, you tap the full potential of your data and create personalized shopping experiences, efficient processes and data-based decisions – and all of this without time-consuming manual interferences.
FROM ONBOARDING TO IMPLEMENTATION
What we can do for you
Onboarding
✓ Keynote speeches
✓ Strategic planning
✓ Demos
Feasibility
✓ Use case analysis
✓ Proof-of-concept development
✓ Expense estimation
✓ Market analysis
Implementation
✓ Development of procedure model
✓ Solution development
✓ Selection of models
✓ Fine tuning of models
✓ Valuation of models (plotting)
✓ Development of custom embedding models
✓ Consulting concerning RAG technology
✓ Development of microservices on AI services
Operation
✓ Hosting/infrastructure
✓ 24/7 service/monitoring
✓ 24/7 support
✓ Maintenance
✓ Data update pipeline
AI workshop
How to get started with the FIS Group
As part of a two-day workshop, we determine the roadmap for your future AI use in your enterprise together with you.
Day 1:
- Technology overview
- Status assessment
- Creation of the requirements profile
- Definition of interfaces
Day 2:
- Solution proposals
- Expense estimation
- Model proposals
- Proposals for Tech Stack
FAQ: What you have to know about AI
Artificial intelligence is a field in computer science that aims at the development of machines which are able to carry out tasks usually requiring human intelligence. These tasks include learning, problem solving, pattern recognition, language and decision making.
Imagine an interactive map where each product appears as a dot. The position of each dot is determined by its characteristics – i.e. color, size, price and many more. The embedding model works like an intelligent cartographer that arranges these dots in such a way that relations and similarities between them become visible.
Now, a product is no longer only an individual dot, but part of a larger network. Due to the distances between the dots, you can see what products are similar to each other. As a consequence, personalized recommendations can be given. However, the capabilities of embedding models go far beyond product data. They can be applied to almost all data types – from images and tracking data to user analyses. This means that new ways open up to better understand customers, optimize processes and develop innovative solutions.
OpenAI applications such as ChatGPT are hosted on servers in the USA, which makes the handling of personal data difficult to retrace. This is completely different with the AI solutions of the FIS Group: these are hosted on separate servers in Germany, work, as a consequence, in compliance with GDPR provisions and are certified according to ISO 27001 and ISO 9001.
Do you have any questions?
Get in touch with me!
Sönke Baumann
Head of New Business
