Be it online, while mobile or in situ, customers now make purchasing decisions across all channels and communication methods. With SAP Customer Experience (formerly: SAP Hybris), your company can react to customer requirements in real time, entice customers across different channels and thus gain their loyalty over the long term. Four SAP CX tools cover the areas of commerce, marketing, sales and service, thereby supporting full customer lifecycle management. Comprehensive experience from over 100 e-commerce projects makes Medienwerft your partner for cross-channel success with SAP Customer Experience and Commerce. Feel free to contact us.

SAP customer experience and commerce

Medienwerft - part of the FIS-Group

Your specialists for SAP Customer Experience and Commerce

Medienwerft is a certified SAP Hybris partner and thus an expert in SAP CX. Together with FIS GmbH – a SAP gold partner and one of the biggest SAP systems houses in Germany – we are in the virtually unique position of being able to cover the full range of SAP Customer Experience and Commerce. For you, this means that you get SAP CX competence from one source and one mould.

Our services:

  • Strategic Consultancy
  • Concept Planning & Development
  • UX Design
  • Programming
  • SAP Integration
  • Service & Support
  • Outsourcing

Four tools for successful
customer contact in every respect

SAP Commerce:

everything at a glance – data, customers, processes

For successful omnichannel commerce: Across all channels – be it online or offline – with SAP Commerce (formerly: SAP Hybris Commerce) you can adopt a personalised approach to your customers that promotes loyalty and creates purchasing experiences worthy of the name. SAP Commerce supports you in optimising sales and order management and thus boosting your turnover and the loyalty of your customers. Medienwerft supports you in making your online shop even more successful with the help of SAP Commerce.

SAP Marketing:

automated addressing of customers in real time

With SAP Marketing (formerly: SAP Hybris Marketing) you can find out more about your customers and get an insight into what motivates each individual. This way, contextual marketing in real time becomes possible! Those who know and understand their customers well can provide them with tailor-made offerings across all channels, at all times and wherever they are – for a strong brand connection and spontaneous purchasing experiences. Medienwerft is your competent partner here.

SAP Service Cloud:

for a service experience across all channels

Be it e-mail, web, chat, telephone or social media: with SAP Service Cloud (formerly: SAP Hybris Cloud for Service) all customer and service tickets run together on one interface. Interdepartmental work and a consistent service experience across all channels ensure the service experience is uniform and customer satisfaction is high. After all, the right customer service helps your brand – at every point of contact and in every interaction. Talk to us if you want to set up SAP Service Cloud in your company.

SAP Sales Cloud:

a platform for all customer data

Winning complex sales: with SAP Sales Cloud (formerly: SAP Hybris Cloud for Sales), your sales team has customer data and evaluations close at hand, even when out and about. Prices, product information, offers, sales opportunities and status: regardless of location or device, your employees have access to all important information. This permits a 360-degree view of each individual customer! With us, the implementation of SAP Sales Cloud in your company is in the very best hands.

SAP Customer Experience & Commerce

SAP Customer Engagement & Commerce

With the perfect omnichannel management, you can entice customers across channels

Keyword: CRM I SAP Customer Experience I Brand Experience

Satisfied customers remain loyal to your brand – and are happy to keep buying from you. To make sure it stays that way, you need to ensure a consistent brand experience across all channels. Digitalisation has given the customer the opportunity to get the information, recommendations and opinions relevant to their purchase decision wherever and whenever they might need them. The "new" consumer therefore expects interactions that are tailored to their preferences and user behaviour. SAP Customer Experience is the perfect platform for effective customer relationship management (CRM) and puts your company in the happy position of being one big step ahead of the competition.

The trouble-free package for perfectly tailored customer communication, interaction and transaction.

Keyword: SAP Customer Experience and Commerce I Marketing I Sales I Service

SAP CX (formerly: SAP Hybris) ensures the successful combination of intelligent marketing automation with effective sales and service CRM as well as customer-friendly e-commerce. Customer information is managed centrally so that all points of contact can be located and served. The four tools SAP Commerce, SAP Sales Cloud, SAP Service Cloud and SAP Marketing cover the full process chain. You thus maintain a customer dialogue worthy of the name – because it takes the customer seriously and meets them at every station along their journey.

Create a comprehensive, personalised customer experience!

Keyword: SAP Hybris Partner I SAP Gold Partner I SAP CX Consultancy

Do you want to know how you can make your business even more successful with SAP CX? Then get in touch with us. Medienwerft, as a certified SAP Hybris partner, and FIS GmbH, one of the biggest SAP systems houses in Germany with gold status, are your top choice for seamless, successful customer relationships. In an initial discussion you can find out what opportunities SAP Customer Experience and Commerce can offer your company.