SAP Service Cloud with Medienwerft and FIS
Whether it's e-mail, web, chat, telephone or social media, the SAP Service Cloud (formerly: SAP Hybris Cloud for Service) brings together all customer and service tickets on one interface. Cross-departmental work and reduced processing times ensure greater customer satisfaction and a consistent service experience across all channels. Because with the right customer service your brand profits - with every contact and with every interaction.
- Centralised data management
- Customer communication on all channels
- Intuitive user guidance
- Self-service portals
- Office - and device-independent, online and offline
- Individually configurable
- E-mail, calendar and telephony integration
- KPI reporting
The benefits of working
with Medienwerft and FIS
Everything from one source for a perfect service that strengthens your brand
From comprehensive advice on perfect adaption to the individual needs of your company to the successful configuration and integration to the existing SAP interfaces, Medienwerft - part of the FIS group, one of the largest SAP computer retailers in Germany - is achieving perfect customer service across all channels at your side.