{"id":23668,"date":"2022-11-11T11:59:54","date_gmt":"2022-11-11T10:59:54","guid":{"rendered":"https:\/\/preview.medienwerft.de\/technology\/sap-customer-experience\/sap-service-cloud\/"},"modified":"2025-05-07T17:06:03","modified_gmt":"2025-05-07T15:06:03","slug":"sap-service-cloud","status":"publish","type":"page","link":"https:\/\/www.medienwerft.de\/en\/technology\/sap-customer-experience\/sap-service-cloud\/","title":{"rendered":"SAP Service Cloud"},"content":{"rendered":"<div class=\"block block--intro  bg--light\">\n\n\t\n\n\t<div class=\"container container--medium no-pad \">\n\t\t\n\t\t\n\t\t<div class=\"bg--white bg--white spacing\">\n\t\t\t<div class=\"container container--small\">\n\n\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t<nav class=\"breadcrumbs\"><ol itemscope itemtype=\"https:\/\/schema.org\/BreadcrumbList\"><li itemprop=\"itemListElement\" itemscope itemtype=\"https:\/\/schema.org\/ListItem\"><span itemprop=\"name\"><span class=\"last\">Home<\/span><\/span><\/li><\/ol><\/nav>\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t<div class=\"block--headline\">\n\t\t\t\t\t\t<div class=\"left\">\n\t\t\t\t\t\t\t<h1>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<span>INVEST IN A SMILE: BECAUSE NOTHING IS<\/span>\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<span>MORE VALUABLE THAN A SATISFIED CUSTOMER<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\n\t\t\t\t<p>Whether it\u2019s email, web, chat, telephone or social media, the SAP Service Cloud (formerly: SAP Hybris Cloud for Service) brings together all customer and service tickets on one interface.<\/p>\n\n\n\t\t\t\t\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/div>\n\n\t\n<\/div>\n\n<div class=\"block block--text  bg--light\">\n\n\t<div class=\"container container--small padding-top no-pad\">\n\t\t\n\t\t<div class=\"\n\t\t\t\tp\"><h2>SAP SERVICE CLOUD WITH MEDIENWERFT AND FIS<\/h2>\n<p>Cross-departmental work and reduced processing times ensure greater customer satisfaction and a consistent service experience across all channels. Because with the right customer service your brand profits \u2013 with every contact and with every interaction.<\/p>\n<\/div>\n\n\t<\/div>\n\n<\/div>\n\n<div class=\"block block--grid-2  bg--light\" id=\"block_88f6a5880fa43c10f370667190bc8b19\">\n\n\t<div class=\"container container--small no-pad padding-bottom\">\n\n\t\t<div class=\"flex flexgrid--gutter flex--wrap normal zoom_no scroll_zoom_no m_bottom_no \">\n\n\n\t\t\t<div class=\"flex__item one-half portrait-one-whole\n\">\n\n\t\n\t\t<div class=\"grid-2-text\">\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"\n\t\t\t\t\t\t\"><ul>\n<li>Centralised data management<\/li>\n<li>Intuitive user guidance<\/li>\n<li>Office \u2013 and device-independent, online and offline<\/li>\n<li>KPI reporting<\/li>\n<li>Customer communication on all channels<\/li>\n<\/ul>\n<\/div>\n\t\t<\/div>\n\n\t\n\n\t\n\n\t\n\n\t\n\n\t\n<\/div>\n\t\t\t<div class=\"flex__item one-half portrait-one-whole\n\">\n\n\t\n\t\t<div class=\"grid-2-text\">\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"\n\t\t\t\t\t\t\"><ul>\n<li>Self-service portals<\/li>\n<li>Individually configurable<\/li>\n<li>Email, calendar and telephony integration<\/li>\n<li>Global<\/li>\n<\/ul>\n<\/div>\n\t\t<\/div>\n\n\t\n\n\t\n\n\t\n\n\t\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t<\/div>\n\n<\/div>\n\n<div class=\"block block--with-bg  bg--white\">\n\n\t<div class=\"padding-top padding-bottom relative\">\n\n\t\t\n\t\t\t<img decoding=\"async\" src=\"https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/08\/farbenspiel-scaled-1-1600x483.jpeg\"\n\t\t\t\tsrcset=\"https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/08\/farbenspiel-scaled-1-1920x579.jpeg 1920w,\n\t\t\t\thttps:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/08\/farbenspiel-scaled-1-1600x483.jpeg 1600w,\n\t\t\t\thttps:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/08\/farbenspiel-scaled-1-1400x422.jpeg 1400w,\n\t\t\t\thttps:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/08\/farbenspiel-scaled-1-1200x362.jpeg 1200w,\n\t\t\t\thttps:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/08\/farbenspiel-scaled-1-1000x302.jpeg 1000w,\n\t\t\t\thttps:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/08\/farbenspiel-scaled-1-800x241.jpeg 800w\" class=\"object-fit-img\"\n\t\t\t\tsizes=\"100vw\" alt=\"Farbenspiel Hintergrundbild\" loading=\"lazy\" \/>\n\n\t\t\n\t\t\t\t\t<div class=\"block--headline\">\n\t\t\t\t<div class=\"container container--medium text--center  js-fade js-fade-in center\">\n\t\t\t\t\t<h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<span>THE BENEFITS OF WORKING WITH MEDIENWERFT<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t   \n\t\t\t<div class=\"layout layout--icons\">\n\t\t\n\t\t\t\t\t<div class=\"container container--normal padding-top--small\">\n\n\t\t\t\t\t\t<div class=\"flex flexgrid--narrow flex--wrap \n\t\t\t\t\t\t\t\t\t\t\t\t\tjs-fade js-fade-in zoom_ja\">\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<div class=\"flex__item margin-bottom--small text--center one-quarter lg-one-third portrait-one-half\">\n\t\t\t\t\t\t\t\t\t<div class=\"i-con\"  >\n\t\t\t\t\t\t\t\t\t\t<div class=\"i-con__inner flex flex--middle\">\n\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/09\/icon_beratung.svg\" \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tstyle=\"max-width:120px\"\n\t\t\t\t\t\t\t\t\t\t\t \n\t\t\t\t\t\t\t\t\t\t\tloading=\"lazy\" alt=\"CONSULTING\n\" \/>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4>CONSULTING<\/h4>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>We identify your company\u2019s individual needs.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<div class=\"flex__item margin-bottom--small text--center one-quarter lg-one-third portrait-one-half\">\n\t\t\t\t\t\t\t\t\t<div class=\"i-con\"  >\n\t\t\t\t\t\t\t\t\t\t<div class=\"i-con__inner flex flex--middle\">\n\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/09\/icon_konfiguration.svg\" \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tstyle=\"max-width:120px\"\n\t\t\t\t\t\t\t\t\t\t\t \n\t\t\t\t\t\t\t\t\t\t\tloading=\"lazy\" alt=\"CONFIGURATION\n\" \/>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4>CONFIGURATION<\/h4>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Our technology unit assumes the implementation of the cloud for service.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<div class=\"flex__item margin-bottom--small text--center one-quarter lg-one-third portrait-one-half\">\n\t\t\t\t\t\t\t\t\t<div class=\"i-con\"  >\n\t\t\t\t\t\t\t\t\t\t<div class=\"i-con__inner flex flex--middle\">\n\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/09\/icon_maintenance.svg\" \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tstyle=\"max-width:120px\"\n\t\t\t\t\t\t\t\t\t\t\t \n\t\t\t\t\t\t\t\t\t\t\tloading=\"lazy\" alt=\"ADJUSTMENT\n\" \/>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4>ADJUSTMENT<\/h4>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>We make sure that the solution is perfectly embedded in your architecture.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<div class=\"flex__item margin-bottom--small text--center one-quarter lg-one-third portrait-one-half\">\n\t\t\t\t\t\t\t\t\t<div class=\"i-con\"  >\n\t\t\t\t\t\t\t\t\t\t<div class=\"i-con__inner flex flex--middle\">\n\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/08\/icon_software.svg\" \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tstyle=\"max-width:120px\"\n\t\t\t\t\t\t\t\t\t\t\t \n\t\t\t\t\t\t\t\t\t\t\tloading=\"lazy\" alt=\"SAP INTEGRATION\n\" \/>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4>SAP INTEGRATION<\/h4>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Our partner FIS ensures procedural connection to the<span style=\"white-space: nowrap\">SAP interfaces<\/span>.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t   \n\t\t\t<div class=\"layout layout--text\">\n\t\t\n\t\t\t\t\t<div class=\"container container--small  js-fade js-fade-in\">\n\n\t\t\t\t\t<h2 style=\"text-align: center;\">EVERYTHING FROM ONE SOURCE FOR A PERFECT SERVICE THAT STRENGTHENS YOUR BRAND<\/h2>\n<p style=\"text-align: center;\">From comprehensive advice on perfect adaption to the individual needs of your company to the successful configuration and integration to the existing SAP interfaces, Medienwerft \u2013 part of the FIS group, one of the largest SAP computer retailers in Germany \u2013 is achieving perfect customer service across all channels at your side.<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t   \n\t\t\t<div class=\"layout layout--images\">\n\t\t\n\t\t\t\t\t<div class=\"container container--small text--center padding-top--small  js-fade js-fade-in\">\n\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.medienwerft.de\/wp-content\/uploads\/2022\/06\/Medienwerft-SAP-Gold-Partner-200x200.webp\"\n\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.medienwerft.de\/wp-content\/uploads\/2022\/06\/Medienwerft-SAP-Gold-Partner-480x480.webp 2x, https:\/\/www.medienwerft.de\/wp-content\/uploads\/2022\/06\/Medienwerft-SAP-Gold-Partner-200x200.webp 1x\" \n\t\t\t\t\t\t\t\talt=\"Medienwerft ist SAP Gold Partner\" \n\t\t\t\t\t\t\t\tstyle=\"width:200px\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\twidth=\"600\" \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\theight=\"600\" \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tloading=\"lazy\" class=\"margin-bottom--small\" \/>\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.medienwerft.de\/wp-content\/uploads\/2022\/06\/220623_MW-3378_hochformat-200x200.jpg\"\n\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.medienwerft.de\/wp-content\/uploads\/2022\/06\/220623_MW-3378_hochformat-480x480.jpg 2x, https:\/\/www.medienwerft.de\/wp-content\/uploads\/2022\/06\/220623_MW-3378_hochformat-200x200.jpg 1x\" \n\t\t\t\t\t\t\t\talt=\"FIS SAP Gold Partner \" \n\t\t\t\t\t\t\t\tstyle=\"width:200px\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\twidth=\"600\" \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\theight=\"600\" \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tloading=\"lazy\" class=\"margin-bottom--small\" \/>\n\n\t\t\t\t\t\t\t\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\n\t<\/div>\n\n<\/div>\n\n<div class=\"container \">\n<p><\/p>\n<\/div>\n\n<div class=\"block block--text  bg--white\">\n\n\t<div class=\"container container--medium padding-top--big padding-bottom\">\n\t\t\n\t\t<div class=\"\n\t\t\t\tp\"><h2 class=\"heading01\" style=\"text-align: center;\">COMPETENCE TO THE POWER OF SIX: THE ACHIEVEMENTS OF MEDIENWERFT AND FIS IN SAP SERVICE CLOUD<\/h2>\n<h2><\/h2>\n<\/div>\n\n\t<\/div>\n\n<\/div>\n\n<div class=\"block block--grid-2  bg--white\" id=\"block_246e45750645494ceebecc45e0c8af1d\">\n\n\t<div class=\"container container--medium no-pad padding-bottom--big\">\n\n\t\t<div class=\"flex flexgrid--gutter flex--wrap normal zoom_no scroll_zoom_no m_bottom_no \">\n\n\n\t\t\t<div class=\"flex__item one-half portrait-one-whole\nflex-with-image\">\n\n\t\n\t\t<div class=\"grid-2-text\">\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"\n\t\t\t\t\t\t\"><\/div>\n\t\t<\/div>\n\n\t\n\n\t\n\n\t\n\n\t\n\n\t\n\t\t<div class=\"\n\t\t\t\t\">\n\n\t\t\n\t\t\n\n\t\t\n\t\t\n\t\t\t<img decoding=\"async\" src=\"https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/09\/Header_ADDM_test-1536x800-1-620x323.jpeg\" \n\t\t\t\tsrcset=\"https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/09\/Header_ADDM_test-1536x800-1-1400x729.jpeg 1400w, https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/09\/Header_ADDM_test-1536x800-1-1200x625.jpeg 1200w, https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/09\/Header_ADDM_test-1536x800-1-1000x521.jpeg 1000w, https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/09\/Header_ADDM_test-1536x800-1-800x417.jpeg 800w, https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/09\/Header_ADDM_test-1536x800-1-620x323.jpeg 620w\" \n\t\t\t\tsizes=\"(min-width:801px) 800px, 94vw\" loading=\"lazy\"\n\t\t\t\t  class=\"left\"\n\t\t\t\talt=\"ADDM Header Image\">\n\n\t\t\n\t\t\n\n\t\t\n\t\t\n\t\t<\/div>\n\n\t\n<\/div>\n\t\t\t<div class=\"flex__item one-half portrait-one-whole\n\">\n\n\t\n\t\t<div class=\"grid-2-text\">\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"\n\t\t\t\t\t\t\"><h3>1. COMPREHENSIVE CONSULTING<\/h3>\n<p>Consistent service performance strengthens customer relationships \u2013 and thus your brand as well as your sales. We examine the Customer Journey and find the touchpoints, where you can rate perfect service. In all channels.<\/p>\n<p><span class=\"orange\"><strong><span class=\"yellowText\">Write your very own digital success story \u2013 with satisfied and loyal customers.<\/span><\/strong><\/span><\/p>\n<\/div>\n\t\t<\/div>\n\n\t\n\n\t\n\n\t\n\n\t\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t<\/div>\n\n<\/div>\n\n<div class=\"block block--grid-2  bg--light\" id=\"block_d9073059a5484272489bf3f11f458457\">\n\n\t<div class=\"container container--medium padding-top--big padding-bottom--big\">\n\n\t\t<div class=\"flex flexgrid--gutter flex--wrap normal zoom_no scroll_zoom_no m_bottom_no \">\n\n\n\t\t\t<div class=\"flex__item one-half portrait-one-whole\nflex-with-image\">\n\n\t\n\t\t<div class=\"grid-2-text\">\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"\n\t\t\t\t\t\t\"><\/div>\n\t\t<\/div>\n\n\t\n\n\t\n\n\t\n\n\t\n\n\t\n\t\t<div class=\"\n\t\t\t\t\">\n\n\t\t\n\t\t\n\n\t\t\n\t\t\n\t\t\t<img decoding=\"async\" src=\"https:\/\/www.medienwerft.de\/wp-content\/uploads\/2023\/01\/service-cloud-step2-620x413.webp\" \n\t\t\t\tsrcset=\"https:\/\/www.medienwerft.de\/wp-content\/uploads\/2023\/01\/service-cloud-step2.webp 1400w, https:\/\/www.medienwerft.de\/wp-content\/uploads\/2023\/01\/service-cloud-step2.webp 1200w, https:\/\/www.medienwerft.de\/wp-content\/uploads\/2023\/01\/service-cloud-step2.webp 1000w, https:\/\/www.medienwerft.de\/wp-content\/uploads\/2023\/01\/service-cloud-step2-800x533.webp 800w, https:\/\/www.medienwerft.de\/wp-content\/uploads\/2023\/01\/service-cloud-step2-620x413.webp 620w\" \n\t\t\t\tsizes=\"(min-width:801px) 800px, 94vw\" loading=\"lazy\"\n\t\t\t\t  class=\"center\"\n\t\t\t\talt=\"Service Cloud Step 2 Beitrag\">\n\n\t\t\n\t\t\n\n\t\t\n\t\t\n\t\t<\/div>\n\n\t\n<\/div>\n\t\t\t<div class=\"flex__item one-half portrait-one-whole\n\">\n\n\t\n\t\t<div class=\"grid-2-text\">\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"\n\t\t\t\t\t\t\"><h3>2. WINNING CONCEPTS<\/h3>\n<p>The digital transformation presents new challenges. We support you with comprehensive concepts, ensuring maximum customer satisfaction and a positive effect on your brand image.<\/p>\n<p><span class=\"orange\"><strong><span class=\"yellowText\">Become a winner in digital transformation \u2013 with Medienwerft and FIS.<\/span><\/strong><\/span><\/p>\n<\/div>\n\t\t<\/div>\n\n\t\n\n\t\n\n\t\n\n\t\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t<\/div>\n\n<\/div>\n\n<div class=\"block block--grid-2  bg--white\" id=\"block_c4aec927ca04dee61242ee0587d5f6f6\">\n\n\t<div class=\"container container--medium padding-top--big padding-bottom--big\">\n\n\t\t<div class=\"flex flexgrid--gutter flex--wrap normal zoom_no scroll_zoom_no m_bottom_no \">\n\n\n\t\t\t<div class=\"flex__item one-half portrait-one-whole\nflex-with-image\">\n\n\t\n\t\t<div class=\"grid-2-text\">\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"\n\t\t\t\t\t\t\"><\/div>\n\t\t<\/div>\n\n\t\n\n\t\n\n\t\n\n\t\n\n\t\n\t\t<div class=\"\n\t\t\t\t\">\n\n\t\t\n\t\t\n\n\t\t\n\t\t\n\t\t\t<img decoding=\"async\" src=\"https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/09\/sap-kompetenz-umfassende-b2b-und-b2c-erfahrung-800x468-1-620x363.jpg\" \n\t\t\t\tsrcset=\"https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/09\/sap-kompetenz-umfassende-b2b-und-b2c-erfahrung-800x468-1.jpg 1400w, https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/09\/sap-kompetenz-umfassende-b2b-und-b2c-erfahrung-800x468-1.jpg 1200w, https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/09\/sap-kompetenz-umfassende-b2b-und-b2c-erfahrung-800x468-1.jpg 1000w, https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/09\/sap-kompetenz-umfassende-b2b-und-b2c-erfahrung-800x468-1.jpg 800w, https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/09\/sap-kompetenz-umfassende-b2b-und-b2c-erfahrung-800x468-1-620x363.jpg 620w\" \n\t\t\t\tsizes=\"(min-width:801px) 800px, 94vw\" loading=\"lazy\"\n\t\t\t\t  class=\"left\"\n\t\t\t\talt=\"SAP Kompetenz B2B und B2C Erfahrung\">\n\n\t\t\n\t\t\n\n\t\t\n\t\t\n\t\t<\/div>\n\n\t\n<\/div>\n\t\t\t<div class=\"flex__item one-half portrait-one-whole\n\">\n\n\t\n\t\t<div class=\"grid-2-text\">\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"\n\t\t\t\t\t\t\"><h3>3. COMPREHENSIVE B2C AND B2B KNOWLEDGE<\/h3>\n<p>Thanks to experience from numerous B2B and B2C projects Medienwerft and FIS know the demands of the various target groups The central data management of SAP\u2019s Service Cloud seamlessly converts both B2B and B2C requirements into the system. The solution integrates into your architecture and allows you to have a networked and holistic strategy.<\/p>\n<p><span class=\"orange\"><strong><span class=\"yellowText\">We know your target group \u2013 and know what it wants.<\/span><\/strong><\/span><\/p>\n<\/div>\n\t\t<\/div>\n\n\t\n\n\t\n\n\t\n\n\t\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t<\/div>\n\n<\/div>\n\n<div class=\"block block--grid-2  bg--white\" id=\"block_239f90e3b0ebdeb9530d74b5dab82924\">\n\n\t<div class=\"container container--medium padding-top--big padding-bottom--big\">\n\n\t\t<div class=\"flex flexgrid--gutter flex--wrap normal zoom_no scroll_zoom_no m_bottom_no \">\n\n\n\t\t\t<div class=\"flex__item one-half portrait-one-whole\nflex-with-image\">\n\n\t\n\t\t<div class=\"grid-2-text\">\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"\n\t\t\t\t\t\t\"><\/div>\n\t\t<\/div>\n\n\t\n\n\t\n\n\t\n\n\t\n\n\t\n\t\t<div class=\"\n\t\t\t\t\">\n\n\t\t\n\t\t\n\n\t\t\n\t\t\n\t\t\t<img decoding=\"async\" src=\"https:\/\/www.medienwerft.de\/wp-content\/uploads\/2022\/07\/220623_MW-3378_querformat-620x362.webp\" \n\t\t\t\tsrcset=\"https:\/\/www.medienwerft.de\/wp-content\/uploads\/2022\/07\/220623_MW-3378_querformat.webp 1400w, https:\/\/www.medienwerft.de\/wp-content\/uploads\/2022\/07\/220623_MW-3378_querformat.webp 1200w, https:\/\/www.medienwerft.de\/wp-content\/uploads\/2022\/07\/220623_MW-3378_querformat.webp 1000w, https:\/\/www.medienwerft.de\/wp-content\/uploads\/2022\/07\/220623_MW-3378_querformat-800x467.webp 800w, https:\/\/www.medienwerft.de\/wp-content\/uploads\/2022\/07\/220623_MW-3378_querformat-620x362.webp 620w\" \n\t\t\t\tsizes=\"(min-width:801px) 800px, 94vw\" loading=\"lazy\"\n\t\t\t\t  class=\"center\"\n\t\t\t\talt=\"FIS I SAP Gold Partner Logo\">\n\n\t\t\n\t\t\n\n\t\t\n\t\t\n\t\t<\/div>\n\n\t\n<\/div>\n\t\t\t<div class=\"flex__item one-half portrait-one-whole\n\">\n\n\t\n\t\t<div class=\"grid-2-text\">\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"\n\t\t\t\t\t\t\"><h3>4. SIMPLE SAP-INTEGRATION<\/h3>\n<p>Medienwerft is part of the <a href=\"\/en\/about-us\/fis-group\/\">FIS-Group<\/a> one of the largest SAP-System retailers in Germany. As a SAP Gold partner, FIS assumes the connection of the <a href=\"\/en\/technology\/sap-commerce-cloud\/\">SAP Commerce Cloud<\/a> to existing SAP S\/4HANA Enterprise Management and SAP ERP interfaces.<\/p>\n<p><strong><span class=\"yellowText\">We know the requirements which will make your system successful \u2013 and implement them.<\/span><\/strong><\/p>\n<\/div>\n\t\t<\/div>\n\n\t\n\n\t\n\n\t\n\n\t\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t<\/div>\n\n<\/div>\n\n<div class=\"block block--grid-2  bg--light\" id=\"block_8293199125674ab5e711297b047f4ff4\">\n\n\t<div class=\"container container--medium padding-top--big padding-bottom--big\">\n\n\t\t<div class=\"flex flexgrid--gutter flex--wrap normal zoom_no scroll_zoom_no m_bottom_no \">\n\n\n\t\t\t<div class=\"flex__item one-half portrait-one-whole\nflex-with-image\">\n\n\t\n\t\t<div class=\"grid-2-text\">\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"\n\t\t\t\t\t\t\"><\/div>\n\t\t<\/div>\n\n\t\n\n\t\n\n\t\n\n\t\n\n\t\n\t\t<div class=\"\n\t\t\t\t\">\n\n\t\t\n\t\t\n\n\t\t\n\t\t\n\t\t\t<img decoding=\"async\" src=\"https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/09\/langjaehrige-erfahrung-1-620x363.jpeg\" \n\t\t\t\tsrcset=\"https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/09\/langjaehrige-erfahrung-1.jpeg 1400w, https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/09\/langjaehrige-erfahrung-1.jpeg 1200w, https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/09\/langjaehrige-erfahrung-1.jpeg 1000w, https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/09\/langjaehrige-erfahrung-1.jpeg 800w, https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/09\/langjaehrige-erfahrung-1-620x363.jpeg 620w\" \n\t\t\t\tsizes=\"(min-width:801px) 800px, 94vw\" loading=\"lazy\"\n\t\t\t\t  class=\"left\"\n\t\t\t\talt=\"langj\u00e4hrige Erfahrung Beitragsbild\">\n\n\t\t\n\t\t\n\n\t\t\n\t\t\n\t\t<\/div>\n\n\t\n<\/div>\n\t\t\t<div class=\"flex__item one-half portrait-one-whole\n\">\n\n\t\n\t\t<div class=\"grid-2-text\">\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"\n\t\t\t\t\t\t\"><h3>5. MANY YEARS OF EXPERIENCE<\/h3>\n<p>FIS and Medienwerft have been successful on the market for more than 20 years. That is why our development specialists understand your day-to-day business and know what is important. The fact that we are dealing with the individual procedural and business requirements of your company to a large extent is not a challenge for us, but a matter of course.<\/p>\n<p><span class=\"orange\"><strong><span class=\"yellowText\">Provide inspiring service experiences with the SAP Service Cloud.<\/span><\/strong><\/span><\/p>\n<\/div>\n\t\t<\/div>\n\n\t\n\n\t\n\n\t\n\n\t\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t<\/div>\n\n<\/div>\n\n<div class=\"block block--grid-2  bg--light\" id=\"block_367a2bf32375236b341dd44bcf90515b\">\n\n\t<div class=\"container container--medium padding-top--big padding-bottom--big\">\n\n\t\t<div class=\"flex flexgrid--gutter flex--wrap normal zoom_no scroll_zoom_no m_bottom_no \">\n\n\n\t\t\t<div class=\"flex__item one-half portrait-one-whole\nflex-with-image\">\n\n\t\n\t\t<div class=\"grid-2-text\">\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"\n\t\t\t\t\t\t\"><\/div>\n\t\t<\/div>\n\n\t\n\n\t\n\n\t\n\n\t\n\n\t\n\t\t<div class=\"\n\t\t\t\t\">\n\n\t\t\n\t\t\n\n\t\t\n\t\t\n\t\t\t<img decoding=\"async\" src=\"https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/09\/Header_Projektmanagement-1536x800-1-620x323.jpeg\" \n\t\t\t\tsrcset=\"https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/09\/Header_Projektmanagement-1536x800-1-1400x729.jpeg 1400w, https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/09\/Header_Projektmanagement-1536x800-1-1200x625.jpeg 1200w, https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/09\/Header_Projektmanagement-1536x800-1-1000x521.jpeg 1000w, https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/09\/Header_Projektmanagement-1536x800-1-800x417.jpeg 800w, https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/09\/Header_Projektmanagement-1536x800-1-620x323.jpeg 620w\" \n\t\t\t\tsizes=\"(min-width:801px) 800px, 94vw\" loading=\"lazy\"\n\t\t\t\t  class=\"center\"\n\t\t\t\talt=\"Projektmanagement Header Image\">\n\n\t\t\n\t\t\n\n\t\t\n\t\t\n\t\t<\/div>\n\n\t\n<\/div>\n\t\t\t<div class=\"flex__item one-half portrait-one-whole\n\">\n\n\t\n\t\t<div class=\"grid-2-text\">\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"\n\t\t\t\t\t\t\"><h3>6. HOLISTIC APPROACH<\/h3>\n<p>SAP Service Cloud is part of the SAP customer experience and Commerce. Efficient customer relationships are the focus of successful omni-channel commerce, from automated marketing to sales and service solutions. FIS and Medienwerft cover the entire SAP CX spectrum. Inspire your customers across all channels \u2013 with SAP Customer Experience and Commerce.<\/p>\n<p><span class=\"orange\"><strong><span class=\"yellowText\">First-class service Satisfied customers: CRM power for your customer service \u2013 with SAP Service Cloud<\/span><\/strong><\/span><\/p>\n<\/div>\n\t\t<\/div>\n\n\t\n\n\t\n\n\t\n\n\t\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t<\/div>\n\n<\/div>\n\n<div class=\"block block--headline  bg--white\">\n\n\t<div class=\"container container--medium padding-top no-pad  js-fade js-fade-in text--center\">\n\n\t\t<h2>\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t<span>FIRST-CLASS SERVICE ACROSS ALL CHANNELS \u2013<\/span>\n\n\t\t\t\t\n\t\t\t\t\t<span>WITH SAP SERVICE CLOUD.<\/span>\n\n\t\t\t\t\t\t\t\n\t\t<\/h2>\n\n\t<\/div>\n\n<\/div>\n\n<div class=\"block block--grid-2  bg--white\" id=\"block_7000864867bd6d4cb5b7b1a4bd41122b\">\n\n\t<div class=\"container container--medium padding-top--big padding-bottom--big\">\n\n\t\t<div class=\"flex flexgrid--gutter flex--wrap flex--middle zoom_no scroll_zoom_no m_bottom_no \">\n\n\n\t\t\t<div class=\"flex__item two-thirds portrait-one-whole\n\">\n\n\t\n\t\t<div class=\"grid-2-text\">\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"block--headline\">\n\t\t\t\t\t<div class=\"\n\t\t\t\t\t\t\t\t\t\tleft\">\n\t\t\t\t\t\t<h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<span>CUSTOMER WISHES COME TRUE AND YOUR BRANDS PROFIT FROM IT<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"\n\t\t\t\t\t\t\"><p>Service is more than a hotline and customer service: With SAP Service Cloud (formerly: SAP Hybris Cloud for Service) you give your customer service a completely new face. All customer and service tickets \u2013 whether email, web, telephone, chat or social media \u2013 are bundled in one interface. In order to create a consistent service experience, SAP Service Cloud is designed for interdepartmental cooperation. All important information is accessible or can be passed easily on to specialist departments or sales. Because perfect customer service starts before the purchase and does not stop with a request: customer service with SAP Service Cloud accompanies your customers for the entire customer life cycle. Even a complaint can ultimately contribute to the positive image of your brand \u2013 if it has been processed quickly, easily and flexibly.<\/p>\n<\/div>\n\t\t<\/div>\n\n\t\n\n\t\n\n\t\n\n\t\n\n\t\n<\/div>\n\t\t\t<div class=\"flex__item one-third portrait-one-whole\nflex-with-image\">\n\n\t\n\t\t<div class=\"grid-2-text\">\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"\n\t\t\t\t\t\t\"><\/div>\n\t\t<\/div>\n\n\t\n\n\t\n\n\t\n\n\t\n\n\t\n\t\t<div class=\"\n\t\t\t\t\">\n\n\t\t\n\t\t\n\n\t\t\n\t\t\n\t\t\n\t\t\t<img decoding=\"async\" src=\"https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/09\/SAP-Label.svg\" \n\t\t\t\tsrcset=\"https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/09\/SAP-Label.svg 800w, https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/09\/SAP-Label.svg 480w, https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/09\/SAP-Label.svg 620w\" \n\t\t\t\tsizes=\"(min-width:481px) 400px, 94vw\" loading=\"lazy\"\n\t\t\t\t class=\"center\"\n\t\t\t\talt=\"SAP Label Icon\">\n\n\t\t\n\n\t\t\n\t\t\n\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t<\/div>\n\n<\/div>\n\n<div class=\"block block--grid-2  bg--white\" id=\"block_3b3cc4c6072e563c7b4c50391fad7760\">\n\n\t<div class=\"container container--medium padding-top--big padding-bottom--big\">\n\n\t\t<div class=\"flex flexgrid--gutter flex--wrap flex--middle zoom_no scroll_zoom_no m_bottom_no \">\n\n\n\t\t\t<div class=\"flex__item one-third portrait-one-whole\nflex-with-image\">\n\n\t\n\t\t<div class=\"grid-2-text\">\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"\n\t\t\t\t\t\t\"><\/div>\n\t\t<\/div>\n\n\t\n\n\t\n\n\t\n\n\t\n\n\t\n\t\t<div class=\"\n\t\t\t\t\">\n\n\t\t\n\t\t\n\n\t\t\n\t\t\n\t\t\n\t\t\t<img decoding=\"async\" src=\"https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/09\/SAP_Erhoehung.svg\" \n\t\t\t\tsrcset=\"https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/09\/SAP_Erhoehung.svg 800w, https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/09\/SAP_Erhoehung.svg 480w, https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/09\/SAP_Erhoehung.svg 620w\" \n\t\t\t\tsizes=\"(min-width:481px) 400px, 94vw\" loading=\"lazy\"\n\t\t\t\t class=\"center\"\n\t\t\t\talt=\"SAP Erh\u00f6hung Icon\">\n\n\t\t\n\n\t\t\n\t\t\n\t\t<\/div>\n\n\t\n<\/div>\n\t\t\t<div class=\"flex__item two-thirds portrait-one-whole\n\">\n\n\t\n\t\t<div class=\"grid-2-text\">\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"block--headline\">\n\t\t\t\t\t<div class=\"\n\t\t\t\t\t\t\t\t\t\tleft\">\n\t\t\t\t\t\t<h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<span>THE BEST PROSPECTS THANKS TO THE BEST INSIGHTS. <\/span>\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<span>THIS IS WHAT CUSTOMER SERVICE LOOKS LIKE TODAY<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"\n\t\t\t\t\t\t\"><p>Identify potential: team leaders with SAP Service Cloud always have an eye on the performance of their employees. Regular reports provide information on important KPIs such as response times, processing time and volume and an Excel add-in is available for further analysis. The intuitive user interface and practical features make SAP Service Cloud an indispensable tool for all employees: the most common email programs are integrated \u2013 so they can all continue to work in their familiar tools without having to lose or duplicate data. Telephony systems can also be integrated, so that calls can made directly from the tool while all relevant information is displayed even if your employee is offline or is accessing from a mobile device.<\/p>\n<\/div>\n\t\t<\/div>\n\n\t\n\n\t\n\n\t\n\n\t\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t<\/div>\n\n<\/div>\n\n<div class=\"block block--grid-2  bg--white\" id=\"block_a5d15679cdaa20eab156383150931feb\">\n\n\t<div class=\"container container--medium padding-top--big padding-bottom--big\">\n\n\t\t<div class=\"flex flexgrid--gutter flex--wrap flex--middle zoom_no scroll_zoom_no m_bottom_no \">\n\n\n\t\t\t<div class=\"flex__item two-thirds portrait-one-whole\n\">\n\n\t\n\t\t<div class=\"grid-2-text\">\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"block--headline\">\n\t\t\t\t\t<div class=\"\n\t\t\t\t\t\t\t\t\t\tleft\">\n\t\t\t\t\t\t<h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<span>THE TROUBLE-FREE PACKAGE FOR CENTRAL<\/span>\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<span>CUSTOMER LIFECYCLE MANAGEMENT<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"\n\t\t\t\t\t\t\"><p>SAP Service Cloud is a core component of SAP Customer Experience and Commerce \u2013 a comprehensive, coupled and central customer lifecycle management system that spans all departments. Effective sales and service CRM is combined with intelligent marketing automation as well as customer-friendly ecommerce. This ensures successful customer dialogue on all channels \u2013 in real time.<\/p>\n<\/div>\n\t\t<\/div>\n\n\t\n\n\t\n\n\t\n\n\t\n\n\t\n<\/div>\n\t\t\t<div class=\"flex__item one-third portrait-one-whole\nflex-with-image\">\n\n\t\n\t\t<div class=\"grid-2-text\">\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"\n\t\t\t\t\t\t\"><\/div>\n\t\t<\/div>\n\n\t\n\n\t\n\n\t\n\n\t\n\n\t\n\t\t<div class=\"\n\t\t\t\t\">\n\n\t\t\n\t\t\n\n\t\t\n\t\t\n\t\t\n\t\t\t<img decoding=\"async\" src=\"https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/09\/SAP_Customer_Experience_Product_Content_Management.svg\" \n\t\t\t\tsrcset=\"https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/09\/SAP_Customer_Experience_Product_Content_Management.svg 800w, https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/09\/SAP_Customer_Experience_Product_Content_Management.svg 480w, https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/09\/SAP_Customer_Experience_Product_Content_Management.svg 620w\" \n\t\t\t\tsizes=\"(min-width:481px) 400px, 94vw\" loading=\"lazy\"\n\t\t\t\t class=\"center\"\n\t\t\t\talt=\"SAP Customer Experience Product Content Management\">\n\n\t\t\n\n\t\t\n\t\t\n\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t<\/div>\n\n<\/div>\n\n<div class=\"block block--grid-2  bg--white\" id=\"block_7a4c33fdbebf5e5644791caf5a8a6701\">\n\n\t<div class=\"container container--medium padding-top--big padding-bottom--big\">\n\n\t\t<div class=\"flex flexgrid--gutter flex--wrap flex--middle zoom_no scroll_zoom_no m_bottom_no \">\n\n\n\t\t\t<div class=\"flex__item one-third portrait-one-whole\nflex-with-image\">\n\n\t\n\t\t<div class=\"grid-2-text\">\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"\n\t\t\t\t\t\t\"><\/div>\n\t\t<\/div>\n\n\t\n\n\t\n\n\t\n\n\t\n\n\t\n\t\t<div class=\"\n\t\t\t\t\">\n\n\t\t\n\t\t\n\n\t\t\n\t\t\n\t\t\n\t\t\t<img decoding=\"async\" src=\"https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/09\/SAP_CX.svg\" \n\t\t\t\tsrcset=\"https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/09\/SAP_CX.svg 800w, https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/09\/SAP_CX.svg 480w, https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/09\/SAP_CX.svg 620w\" \n\t\t\t\tsizes=\"(min-width:481px) 400px, 94vw\" loading=\"lazy\"\n\t\t\t\t class=\"center\"\n\t\t\t\talt=\"SAP CX Icon\">\n\n\t\t\n\n\t\t\n\t\t\n\t\t<\/div>\n\n\t\n<\/div>\n\t\t\t<div class=\"flex__item two-thirds portrait-one-whole\n\">\n\n\t\n\t\t<div class=\"grid-2-text\">\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"\n\t\t\t\t\t\t\"><h3>CREATE A COMPREHENSIVE, PERSONALISED CUSTOMER EXPERIENCE!<\/h3>\n<p>Medienwerft as certified SAP Gold-Partner Medienwerft and FIS GmbH as one of the biggest SAP systems houses in Germany, are your top choice for seamless, successful customer relationships.<\/p>\n<\/div>\n\t\t<\/div>\n\n\t\n\n\t\n\n\t\n\n\t\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t<\/div>\n\n<\/div>\n\n<div class=\"block block--image-text-box  bg--light left\">\n\n\t<div class=\"container container--normal padding-top--big padding-bottom\">\n\n\t\t<div class=\"flex flex--wrap\">\n\n\t\t\t<div class=\"flex__item one-half portrait2-one-whole js-fade js-fade-up\">\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"object-fit-con js-fade-up js-fade\" \n\t\t\t\t\t\t\t\t\t\t\tstyle=\"min-height:399px\" >\n\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.medienwerft.de\/wp-content\/uploads\/2022\/08\/FIS-Verlinkung-Service-Cloud-Header-620x413.jpg\" \n\t\t\t\t\t\t\tsrcset=\"https:\/\/www.medienwerft.de\/wp-content\/uploads\/2022\/08\/FIS-Verlinkung-Service-Cloud-Header.jpg 1400w,\n\t\t\t\t\t\t\t\t\thttps:\/\/www.medienwerft.de\/wp-content\/uploads\/2022\/08\/FIS-Verlinkung-Service-Cloud-Header-1200x800.jpg 1200w,\n\t\t\t\t\t\t\t\t\thttps:\/\/www.medienwerft.de\/wp-content\/uploads\/2022\/08\/FIS-Verlinkung-Service-Cloud-Header-1000x667.jpg 1000w,\n\t\t\t\t\t\t\t\t\thttps:\/\/www.medienwerft.de\/wp-content\/uploads\/2022\/08\/FIS-Verlinkung-Service-Cloud-Header-800x533.jpg 800w,\n\t\t\t\t\t\t\t\t\thttps:\/\/www.medienwerft.de\/wp-content\/uploads\/2022\/08\/FIS-Verlinkung-Service-Cloud-Header-620x413.jpg 620w\" \n\t\t\t\t\t\t\tsizes=\"(min-width:801px) 800px, 94vw\" loading=\"lazy\"\n\t\t\t\t\t\t\talt=\"FIS SAP Service cloud Crossteaser\">\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t<\/div>\n\n\n\t\t\t<div class=\"flex__item one-half portrait2-one-whole js-fade js-fade-up\">\n\n\t\t\t\t<div class=\"inner\">\n\n\t\t\t\t\t\n\t\t\t\t\t<h3><span style=\"color: #3297b9;\">SAP Field Service Management with FIS-GROUP<\/span><\/h3>\n<p>The technical field service is the face of your company, which makes optimizing field service management one of the most important tasks. Personnel, material and fleet can be optimally coordinated with SAP Field Service Management (SAP FSM) &#8211; a digital resource planning. FIS is your expert for SAP FSM and supports you during implementation. To learn more about the services of FIS in SAP FSM, please follow the link.<\/p>\n<p><a class=\"btn btn--ghost-blue\" href=\"https:\/\/www.fis-gmbh.de\/en\/\" target=\"_blank\" rel=\"noopener nofollow\">TO FIS-GROUP<\/a><\/p>\n\t\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t\t<\/div> \n\n\t\t<\/div>\n\n\t<\/div>\n\t\n<\/div>\n\n<div class=\"block block--teaser block--custom-teaser  bg--light\">\n\n\t<div class=\"container container--normal no-pad padding-bottom--big\">\n\n\t\t\n\t\t\n\n\t\t\n\t\t\t\n\n\t\t\t\t\n\t\t\t\t<div class=\"flex flexgrid--normal flex--wrap  js-fade js-fade-in\">\n\n\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"flex__item one-third md-one-half portrait-one-whole margin-bottom flex flex--column\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.fis-gmbh.de\/de\/aktuelles-downloads\/downloads\/whitepaper-software-einfuehrung-im-kundenservice\/\" target=\"_blank\" class=\"flex1 flex flex--column blue\" rel=\"nofollow noopener\">\n\t\t\t\t\t\t\t\t<span class=\"teaser__image\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span><img decoding=\"async\" src=\"https:\/\/www.medienwerft.de\/wp-content\/uploads\/2023\/01\/FIS-Verlinkung-Service-Cloud-Whitepaper-480x296.webp\"\n\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.medienwerft.de\/wp-content\/uploads\/2023\/01\/FIS-Verlinkung-Service-Cloud-Whitepaper.webp 800w,\n\t\t\t\t\t\t\t\t\t\t\t\t\thttps:\/\/www.medienwerft.de\/wp-content\/uploads\/2023\/01\/FIS-Verlinkung-Service-Cloud-Whitepaper-620x383.webp 620w,\n\t\t\t\t\t\t\t\t\t\t\t\t\thttps:\/\/www.medienwerft.de\/wp-content\/uploads\/2023\/01\/FIS-Verlinkung-Service-Cloud-Whitepaper-620x383.webp 480w\" \n\t\t\t\t\t\t\t\t\t\t\talt=\"SOFTWARE INTEGRATION IN CLIENT SERVICE: WHAT RESPONSIBLE NEED TO KNOW BEFORE PROJECT START\" sizes=\"(min:1201px) 480w, (max-width:640px) and (min-width:1200px) 46vw, 96vw\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<div class=\"teaser__inner flex flex--column flex1\">\n\t\t\t\t\t\t\t\t\t<div class=\"flex1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"teaser__subtitle\">\n\t\t\t\t\t\t\t\t\t\t\t\tWHITEPAPER\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<h3>SOFTWARE INTEGRATION IN CLIENT SERVICE: WHAT RESPONSIBLE NEED TO KNOW BEFORE PROJECT START<\/h3>\n\t\t\t\t\t\t\t\t\t\t<p>With the right software, customer inquiries can be quickly categorized, assigned, and processed through to billing. This white paper helps project managers to properly prepare for the introduction of software in customer service. It includes tips on how to overcome potential stumbling blocks.<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div><span class=\"btn btn--ghost\">\n\t\t\t\t\t\t\t\t\t\t\tDOWNLOAD WHITEPAPER NOW\t\t\t\t\t\t\t\t\t\t<\/span><\/div>\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"flex__item one-third md-one-half portrait-one-whole margin-bottom flex flex--column\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.fis-gmbh.de\/de\/aktuelles-downloads\/downloads\/webinar-kundenservice-als-alleinstellungsmerkmal\/\" target=\"_blank\" class=\"flex1 flex flex--column blue\" rel=\"nofollow noopener\">\n\t\t\t\t\t\t\t\t<span class=\"teaser__image\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span><img decoding=\"async\" src=\"https:\/\/www.medienwerft.de\/wp-content\/uploads\/2023\/01\/FIS-Verlinkung-Service-Cloud-SAP-FSM-480x296.webp\"\n\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.medienwerft.de\/wp-content\/uploads\/2023\/01\/FIS-Verlinkung-Service-Cloud-SAP-FSM.webp 800w,\n\t\t\t\t\t\t\t\t\t\t\t\t\thttps:\/\/www.medienwerft.de\/wp-content\/uploads\/2023\/01\/FIS-Verlinkung-Service-Cloud-SAP-FSM-620x383.webp 620w,\n\t\t\t\t\t\t\t\t\t\t\t\t\thttps:\/\/www.medienwerft.de\/wp-content\/uploads\/2023\/01\/FIS-Verlinkung-Service-Cloud-SAP-FSM-620x383.webp 480w\" \n\t\t\t\t\t\t\t\t\t\t\talt=\"Customer service as a unique selling point - from ticketing to invoicing\" sizes=\"(min:1201px) 480w, (max-width:640px) and (min-width:1200px) 46vw, 96vw\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<div class=\"teaser__inner flex flex--column flex1\">\n\t\t\t\t\t\t\t\t\t<div class=\"flex1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"teaser__subtitle\">\n\t\t\t\t\t\t\t\t\t\t\t\tWEBINARS\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<h3>Customer service as a unique selling point &#8211; from ticketing to invoicing<\/h3>\n\t\t\t\t\t\t\t\t\t\t<p>From practice for practice: In this webinar, you will learn in a 45-minute expert talk based on a practical example how you can benefit from lean and intelligent processes with a digital solution in customer service and thus make your customers happy.<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div><span class=\"btn btn--ghost\">\n\t\t\t\t\t\t\t\t\t\t\tDOWNLOAD WEBINARS NOW\t\t\t\t\t\t\t\t\t\t<\/span><\/div>\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"flex__item one-third md-one-half portrait-one-whole margin-bottom flex flex--column\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.fis-gmbh.de\/wp-content\/uploads\/de\/downloads\/flyer\/flyer-sap-service-cloud.pdf\" target=\"_blank\" class=\"flex1 flex flex--column blue\" rel=\"nofollow noopener\">\n\t\t\t\t\t\t\t\t<span class=\"teaser__image\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span><img decoding=\"async\" src=\"https:\/\/www.medienwerft.de\/wp-content\/uploads\/2023\/01\/FIS-Verlinkung-Service-Cloud-Kundenzufriedenheit-480x296.webp\"\n\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.medienwerft.de\/wp-content\/uploads\/2023\/01\/FIS-Verlinkung-Service-Cloud-Kundenzufriedenheit.webp 800w,\n\t\t\t\t\t\t\t\t\t\t\t\t\thttps:\/\/www.medienwerft.de\/wp-content\/uploads\/2023\/01\/FIS-Verlinkung-Service-Cloud-Kundenzufriedenheit-620x383.webp 620w,\n\t\t\t\t\t\t\t\t\t\t\t\t\thttps:\/\/www.medienwerft.de\/wp-content\/uploads\/2023\/01\/FIS-Verlinkung-Service-Cloud-Kundenzufriedenheit-620x383.webp 480w\" \n\t\t\t\t\t\t\t\t\t\t\talt=\"SAP Service Cloud \u2013 INCREASING CUSTOMER SATISFAFTION\" sizes=\"(min:1201px) 480w, (max-width:640px) and (min-width:1200px) 46vw, 96vw\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<div class=\"teaser__inner flex flex--column flex1\">\n\t\t\t\t\t\t\t\t\t<div class=\"flex1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"teaser__subtitle\">\n\t\t\t\t\t\t\t\t\t\t\t\tFLYER\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<h3>SAP Service Cloud \u2013 INCREASING CUSTOMER SATISFAFTION<\/h3>\n\t\t\t\t\t\t\t\t\t\t<p>Together with the SAP Service Cloud for ticket management and call centers, the SAP solution for field service in the SAP CX Suite forms the holistic solution for all service processes in the company. Learn more about it in the flyer.<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<div><span class=\"btn btn--ghost\">\n\t\t\t\t\t\t\t\t\t\t\tDOWNLOAD FLYER NOW\t\t\t\t\t\t\t\t\t\t<\/span><\/div>\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\n\t\t\n\t<\/div>\n\t\n<\/div>\n\n<div class=\"block block--lets-connect flex flex--column  bg--white no-pad padding-bottom--big top normal bottom\">\n\n\t<div class=\"connect__banner bg--light js-fade js-fade-in\">\n\t\t<p class=\"connect__tagline\">Let&#8217;s connect<\/p>\n\n\t\t\n\t\t\t<div class=\"connect__tagline-overlay hidden--sm\">\n\t\t\t\t<div class=\"container\">\n\t\t\t\t\t<h3>DO YOU HAVE ANY QUESTIONS?<br \/>\n<span class=\"orange\">CONTACT US!<\/span><\/h3>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<\/div>\n\n\n\t\n\t<div class=\"connect__contact js-fade js-fade-in\">\n\n\t\t\n\t\t\t<div class=\"headline-replacement-sm hidden text--center\">\n\t\t\t\t<div class=\"container\">\n\t\t\t\t\t<h3>DO YOU HAVE ANY QUESTIONS?<br \/>\n<span class=\"orange\">CONTACT US!<\/span><\/h3>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\n\t\t\n\t\t\t<div class=\"container\">\n\n\t\t\t\t\n\n\t\t\t\t<div class=\"flex flexgrid--gutter flex--wrap padding-top--small\">\n\t\t\t\t\t<div class=\"flex__item one-half md-one-whole\">\n\n\t\t\t\t\t\t<div class=\"flex\">\n\t\t\t\t\t\t\t<div class=\"flex__round\">\n\t\t\t\t\t\t\t\t<div class=\"object-fit-con\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.medienwerft.de\/wp-content\/uploads\/2024\/11\/soenke-baumann-kontakt.webp\"\n\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.medienwerft.de\/wp-content\/uploads\/2024\/11\/soenke-baumann-kontakt.webp 2x,\n\t\t\t\t\t\t\t\t\t\t\t\t\thttps:\/\/www.medienwerft.de\/wp-content\/uploads\/2024\/11\/soenke-baumann-kontakt.webp 1x\"\n\t\t\t\t\t\t\t\t\t\t\talt=\"S\u00f6nke Baumann\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t\t\t\t<div class=\"inner\">\n\t\t\t\t\t\t\t\t\t<p><strong>S\u00d6NKE BAUMANN<\/strong><br \/>\nHead of New Business<\/p>\n<p><a href=\"tel:+49403177990\" rel=\"nofollow\">040 317799-0<\/a><br \/>\n<a href=\"mailto:sbaumann@medienwerft.de\">sbaumann@medienwerft.de<\/a><\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.linkedin.com\/in\/s%C3%B6nkebaumann\/\" target=\"_blank\" class=\"connect__linkedin\" rel=\"nofollow noopener\">\n\t\t\t\t\t\t\t\t\t\t\t\t<svg height=\"72\" viewBox=\"0 0 72 72\" width=\"72\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><g fill=\"none\"><path d=\"M8,72 L64,72 C68.418278,72 72,68.418278 72,64 L72,8 C72,3.581722 68.418278,-8.11624501e-16 64,0 L8,0 C3.581722,8.11624501e-16 -5.41083001e-16,3.581722 0,8 L0,64 C5.41083001e-16,68.418278 3.581722,72 8,72 Z\" fill=\"#007EBB\"\/><path d=\"M62,62 L51.315625,62 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great.<\/p>\n","protected":false},"author":31,"featured_media":6828,"parent":23652,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","footnotes":""},"class_list":["post-23668","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"taxonomy_info":[],"featured_image_src_large":["https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/09\/Hero-SAP-Service-Cloud-1536x537-1-1024x358.jpeg",1024,358,true],"author_info":{"display_name":"Sophie 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