{"id":29745,"date":"2023-01-20T11:06:49","date_gmt":"2023-01-20T10:06:49","guid":{"rendered":"https:\/\/preview.medienwerft.de\/about-us\/webinars\/customer-journey-behind-the-scenes-download-webinar-now\/"},"modified":"2025-02-10T17:02:13","modified_gmt":"2025-02-10T16:02:13","slug":"customer-journey","status":"publish","type":"page","link":"https:\/\/www.medienwerft.de\/en\/about-us\/webinars\/customer-journey\/","title":{"rendered":"Customer Journey behind the scenes | Download webinar now"},"content":{"rendered":"<div class=\"block block--intro  bg--light\">\n\n\t\n\n\t<div class=\"container container--medium padding-bottom \">\n\t\t\n\t\t\n\t\t<div class=\"bg--white bg--white spacing\">\n\t\t\t<div class=\"container container--small\">\n\n\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t<nav class=\"breadcrumbs\"><ol itemscope itemtype=\"https:\/\/schema.org\/BreadcrumbList\"><li itemprop=\"itemListElement\" itemscope itemtype=\"https:\/\/schema.org\/ListItem\"><span itemprop=\"name\"><span class=\"last\">Home<\/span><\/span><\/li><\/ol><\/nav>\t\t\t\t\n\n\t\t\t\t\t\t\t\t\n\n\t\t\t\t<h1>Customer Journey behind the scenes &#8211; continuous processes with marketing, sales and ecommerce<\/h1>\n<p>The optimal customer journey accompanies your customers from the first contact to the after sales service. For the majority of German companies, there is great potential for optimization in this process of omnichannel customer communication. Therefore, a convincing customer journey offers companies the chance to differentiate themselves from the competition.<\/p>\n\n\n\t\t\t\t\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t<\/div>\n\n\t\n<\/div>\n\n<div class=\"block block--text  bg--light\">\n\n\t<div class=\"container container--small no-pad padding-bottom\">\n\t\t\n\t\t<div class=\"\n\t\t\t\tp\"><h2 class=\"headline01\">OMNICHANNEL CUSTOMER COMMUNICATION WITH SAP C\/4HANA<\/h2>\n<p>Within this webinar we&#8217;ll show you how to connect all channels of customer communication with the SAP C\/4HANA suite. By means of live demos, we will demonstrate important application possibilities for the areas of marketing, sales and e-commerce. Particularly interesting for:<\/p>\n<\/div>\n\n\t<\/div>\n\n<\/div>\n\n<div class=\"block block--grid-2  bg--light\" id=\"block_38a9ca7a06d8d9fd8445c2255310b6cc\">\n\n\t<div class=\"container container--small no-pad padding-bottom--big\">\n\n\t\t<div class=\"flex flexgrid--gutter flex--wrap normal zoom_no scroll_zoom_no m_bottom_no \">\n\n\n\t\t\t<div class=\"flex__item one-third portrait-one-whole\n\">\n\n\t\n\t\t<div class=\"grid-2-text\">\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"\n\t\t\t\t\t\t\"><ul>\n<li>Sales staff and managers<\/li>\n<li>E-Commerce Manager<\/li>\n<\/ul>\n<\/div>\n\t\t<\/div>\n\n\t\n\n\t\n\n\t\n\n\t\n\n\t\n<\/div>\n\t\t\t<div class=\"flex__item one-third portrait-one-whole\n\">\n\n\t\n\t\t<div class=\"grid-2-text\">\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"\n\t\t\t\t\t\t\"><ul>\n<li style=\"text-align: left;\">Marketing staff und managers<\/li>\n<li>CEO and CIO<\/li>\n<\/ul>\n<\/div>\n\t\t<\/div>\n\n\t\n\n\t\n\n\t\n\n\t\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t<\/div>\n\n<\/div>\n\n\n<style>\n.hbspt-form form {\n\tbackground: #F7F7F7;\n\tmargin: .25rem auto 0;\n\tpadding: 1.5rem;\n\tposition: relative;\n\tmax-width: 33.75rem;\n}\n\n.hbspt-form form .hs-fieldtype-select,\n.hbspt-form form .hs-fieldtype-text {\n\tmargin-bottom: 1.5rem;\n}\n\n.hbspt-form form .hs-fieldtype-select label,\n.hbspt-form form .hs-fieldtype-text label {\n\tmargin-bottom: 0;\n}\n\n.hbspt-form form .inputs-list {\n\tlist-style: none;\n\tpadding-left: 0;\n}\n\n.hbspt-form form .inputs-list input {\n\tmargin-top: .375rem;\n\tmargin-right: .5rem;\n}\n\n.hbspt-form form .hs_submit {\n\tdisplay: flex;\n\tjustify-content: end;\n}\n\n#hbspt-form-1738062762000-6281668820 form {\n\tmargin: .25rem 0 0;\n\tmax-width: unset;\n}\n\n#hbspt-form-1738062762000-6281668820 form .hs-fieldtype-select,\n#hbspt-form-1738062762000-6281668820 form .hs-fieldtype-text {\n\twidth: 50%;\n\tmargin-bottom: 1rem;\n\tpadding-right: 2rem;\n}\n\n#hbspt-form-1738062762000-6281668820 form .hs-form-field label {\n\tmargin-bottom: .5rem;\n}\n\n@media only screen and (min-width: 768px) {\n\t#hbspt-form-1738062762000-6281668820 form .hs-fieldtype-textarea.hs-form-field {\n\t\twidth: 48%;\n\t\tposition: absolute;\n\t\ttop: 30px;\n\t\tright: 30px;\n\t}\n\t#hbspt-form-1738062762000-6281668820 form .hs-fieldtype-textarea.hs-form-field textarea {\n\t\theight: 475px;\n\t}\n}\n\n<\/style>\n\n\n<div class=\"block block--text  bg--white\">\n\n\t<div class=\"container container--tiny padding-top--big padding-bottom--big\">\n\t\t\n\t\t<div class=\"\n\t\t\t\tp\"><h2 style=\"text-align: center;\">WATCH THE WEBINAR \u201eCUSTOMER JOURNEY BEHIND THE SCENES \u2013 CONTINUOUS PROCESSES WITH MARKETING, SALES AND ECOMMERCE\u201c NOW!<\/h2>\n<p style=\"text-align: center;\">Watch the webinar and learn more about the power of SAP C\/4HANA!<\/p>\n\n\t\t\t\t\t\t<script>\n\t\t\t\t\t\t\twindow.hsFormsOnReady = window.hsFormsOnReady || [];\n\t\t\t\t\t\t\twindow.hsFormsOnReady.push(()=>{\n\t\t\t\t\t\t\t\thbspt.forms.create({\n\t\t\t\t\t\t\t\t\tportalId: 139748848,\n\t\t\t\t\t\t\t\t\tformId: \"a384cc16-8720-4c1f-a731-b675f1c8883b\",\n\t\t\t\t\t\t\t\t\ttarget: \"#hbspt-form-1789919728000-7385170420\",\n\t\t\t\t\t\t\t\t\tregion: \"eu1\",\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t})});\n\t\t\t\t\t\t<\/script>\n\t\t\t\t\t\t<div class=\"hbspt-form\" id=\"hbspt-form-1789919728000-7385170420\"><\/div>\n<\/div>\n\n\t<\/div>\n\n<\/div>\n\n<div class=\"block block--text  bg--light\">\n\n\t<div class=\"container container--normal padding-top--big no-pad\">\n\t\t\n\t\t<div class=\"\n\t\t\t\tp\"><h2>MORE SAP COMMERCE WEBINARS<\/h2>\n<\/div>\n\n\t<\/div>\n\n<\/div>\n\n<div class=\"block block--textbox-links  bg--light\">\n\n\t<div class=\"container container--normal no-pad padding-bottom--big \">\n\n\t\t<div class=\"flex flexgrid--normal flex--wrap  js-fade js-fade-in\n\t\t\t\t\">\n\t\t\t\n\n\t\t\t\t\t<div class=\"flex__item one-third content-one-half portrait-one-whole margin-bottom--grid\">\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<a href=\"\/en\/about-us\/webinars\/b2b-ecommerce\/\"\n\t\t\t\t\t\t\t\tclass=\"link--box flex flex--column bg--automatisch\t\t\t\t\t\t\twith-img\t\t\t\t\t\t\t\"\n\t\t\t\t\t\t\t\ttarget=\"_self\">\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<span class=\"img-bg\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/12\/webinar_thumb04-480x296.jpeg\"\n\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/12\/webinar_thumb04.jpeg 800w,\n\t\t\t\t\t\t\t\t\t\t\thttps:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/12\/webinar_thumb04-620x383.jpeg 620w,\n\t\t\t\t\t\t\t\t\t\t\thttps:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/12\/webinar_thumb04-480x296.jpeg 480w\"\n\t\t\t\t\t\t\t\t\t\talt=\"NEXT-LEVEL B2B E-COMMERCE \u2013 SMART FUNCTIONS WITHIN THE ONLINE SHOP FOR MORE SALES AND SUCCESS\" loading=\"lazy\"\n\t\t\t\t\t\t\t\t\t\tsizes=\"(min:1201px) 480w, (max-width:640px) and (min-width:1200px) 46vw, 96vw\"\/>\n\t\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<div class=\"flex1\">\n\t\t\t\t\t\t\t\t\t<h3>NEXT-LEVEL B2B E-COMMERCE \u2013 SMART FUNCTIONS WITHIN THE ONLINE SHOP FOR MORE SALES AND SUCCESS<\/h3>\n\t\t\t\t\t\t\t\t\t<p><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<span class=\"btn\">\n\t\t\t\t\t\t\t\t\t\tWATCH THE WEBINAR NOW\t\t\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\n\t\t\t\t\t\t\t<\/a>\n\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\n\t\t\t\t\t<div class=\"flex__item one-third content-one-half portrait-one-whole margin-bottom--grid\">\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<a href=\"\/en\/about-us\/webinars\/customer-journey\/\"\n\t\t\t\t\t\t\t\tclass=\"link--box flex flex--column bg--automatisch\t\t\t\t\t\t\twith-img\t\t\t\t\t\t\t\"\n\t\t\t\t\t\t\t\ttarget=\"_self\">\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<span class=\"img-bg\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/12\/webinar_thumb05-480x296.jpeg\"\n\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/12\/webinar_thumb05.jpeg 800w,\n\t\t\t\t\t\t\t\t\t\t\thttps:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/12\/webinar_thumb05-620x383.jpeg 620w,\n\t\t\t\t\t\t\t\t\t\t\thttps:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/12\/webinar_thumb05-480x296.jpeg 480w\"\n\t\t\t\t\t\t\t\t\t\talt=\"CUSTOMER JOURNEY BEHIND THE SCENES \u2013 CONTINUOUS PROCESSES WITH MARKETING, SALES AND ECOMMERCE\" loading=\"lazy\"\n\t\t\t\t\t\t\t\t\t\tsizes=\"(min:1201px) 480w, (max-width:640px) and (min-width:1200px) 46vw, 96vw\"\/>\n\t\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<div class=\"flex1\">\n\t\t\t\t\t\t\t\t\t<h3>CUSTOMER JOURNEY BEHIND THE SCENES \u2013 CONTINUOUS PROCESSES WITH MARKETING, SALES AND ECOMMERCE<\/h3>\n\t\t\t\t\t\t\t\t\t<p><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<span class=\"btn\">\n\t\t\t\t\t\t\t\t\t\tWATCH THE WEBINAR NOW\t\t\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\n\t\t\t\t\t\t\t<\/a>\n\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\n\t\t\t\t\t<div class=\"flex__item one-third content-one-half portrait-one-whole margin-bottom--grid\">\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<a href=\"\/en\/about-us\/webinars\/success-in-ecommerce\/\"\n\t\t\t\t\t\t\t\tclass=\"link--box flex flex--column bg--automatisch\t\t\t\t\t\t\twith-img\t\t\t\t\t\t\t\"\n\t\t\t\t\t\t\t\ttarget=\"_self\">\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<span class=\"img-bg\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/12\/webinar_thumb06-480x296.jpeg\"\n\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/12\/webinar_thumb06.jpeg 800w,\n\t\t\t\t\t\t\t\t\t\t\thttps:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/12\/webinar_thumb06-620x383.jpeg 620w,\n\t\t\t\t\t\t\t\t\t\t\thttps:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/12\/webinar_thumb06-480x296.jpeg 480w\"\n\t\t\t\t\t\t\t\t\t\talt=\"4 ELEMENTS FOR YOUR SUCCESS IN E-COMMERCE \u2013 CUSTOMER EXPERIENCE BASED ON SAP HYBRIS\" loading=\"lazy\"\n\t\t\t\t\t\t\t\t\t\tsizes=\"(min:1201px) 480w, (max-width:640px) and (min-width:1200px) 46vw, 96vw\"\/>\n\t\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<div class=\"flex1\">\n\t\t\t\t\t\t\t\t\t<h3>4 ELEMENTS FOR YOUR SUCCESS IN E-COMMERCE \u2013 CUSTOMER EXPERIENCE BASED ON SAP HYBRIS<\/h3>\n\t\t\t\t\t\t\t\t\t<p><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<span class=\"btn\">\n\t\t\t\t\t\t\t\t\t\tWATCH THE WEBINAR NOW\t\t\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\n\t\t\t\t\t\t\t<\/a>\n\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t<\/div>\n\n\t\t<div class=\"js-fade js-fade-in slick slick--teaser\" data-id=\"3\">\n\n\t\t\t\n\t\t<\/div>\n\n\t<\/div>\n<\/div>\n\n<div class=\"block block--contact \">\n\n\t<div class=\"section section--contact\">\n\t\t<div class=\"flex flex--wrap bg--light\">\n\t\t\t<div class=\"flex__item one-half lg-one-whole flex__image\">\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/08\/Kontaktblock_1920x1269-1-800x529.jpg\" \n\t\t\t\t\tsrcset=\"https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/08\/Kontaktblock_1920x1269-1-1400x925.jpg 1400w,\n\t\t\t\t\t\t\thttps:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/08\/Kontaktblock_1920x1269-1-1200x793.jpg 1200w,\n\t\t\t\t\t\t\thttps:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/08\/Kontaktblock_1920x1269-1-1000x661.jpg 1000w,\n\t\t\t\t\t\t\thttps:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/08\/Kontaktblock_1920x1269-1-800x529.jpg 800w\"\n\t\t\t\t\talt=\"Kontaktblock \" \n\t\t\t\t\tsizes=\"(min-width:801px) 50vw, 100vw\" loading=\"lazy\" \/>\n\t\t\t<\/div>\n\t\t\t<div class=\"flex__item one-half lg-one-whole flex__content flex flex--middle\">\n\n\t\t\t\t<div class=\"one-whole\">\n\t\t\t\t\t<div class=\"inner\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<h3>CONTACT<\/h3>\n<blockquote><p>\u201eWhat can we achieve? How can we progress? How can we operate better in the market? If you\u2019re looking for outstanding digital solutions for a particular challenge, talk to us about it. After all, you know that successful relationships always begin with the first conversation.\u201c<\/p><\/blockquote>\n\n\t\t\t\t\t\t<div class=\"grid\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<div class=\"grid__item\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/10\/soenke_new_business-200x200.jpg\" \n\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/10\/soenke_new_business-e1677571980113.jpg 2x,\n\t\t\t\t\t\t\t\t\t\t\t\thttps:\/\/www.medienwerft.de\/wp-content\/uploads\/2021\/10\/soenke_new_business-200x200.jpg 1x\"\n\t\t\t\t\t\t\t\t\t\talt=\"S\u00f6nke Baumann\" \n\t\t\t\t\t\t\t\t\t\twidth=\"398\"\n\t\t\t\t\t\t\t\t\t\theight=\"398\" \n\t\t\t\t\t\t\t\t\t\tloading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"grid__item\">\n\t\t\t\t\t\t\t<p>New Business<br \/>\n<strong>S\u00d6NKE BAUMANN<\/strong><\/p>\n<p>Tel: +49 40 \/ 31 77 99-0<br \/>\nEmail: <a href=\"mailto:info@medienwerft.de\">info@medienwerft.de<\/a><\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n<\/div>","protected":false},"excerpt":{"rendered":"<p>If there is one topic that has been consistent since our founding than it is the focus on ecommerce solutions that sell measurably.<\/p>\n","protected":false},"author":31,"featured_media":22528,"parent":27245,"menu_order":13,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","footnotes":""},"class_list":["post-29745","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"taxonomy_info":[],"featured_image_src_large":["https:\/\/www.medienwerft.de\/wp-content\/uploads\/2022\/08\/webinar_hero05-1024x358.jpg",1024,358,true],"author_info":{"display_name":"Sophie Weegmann","author_link":"https:\/\/www.medienwerft.de\/en\/author\/sophie\/"},"comment_info":0,"_links":{"self":[{"href":"https:\/\/www.medienwerft.de\/en\/wp-json\/wp\/v2\/pages\/29745","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.medienwerft.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.medienwerft.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.medienwerft.de\/en\/wp-json\/wp\/v2\/users\/31"}],"replies":[{"embeddable":true,"href":"https:\/\/www.medienwerft.de\/en\/wp-json\/wp\/v2\/comments?post=29745"}],"version-history":[{"count":7,"href":"https:\/\/www.medienwerft.de\/en\/wp-json\/wp\/v2\/pages\/29745\/revisions"}],"predecessor-version":[{"id":61524,"href":"https:\/\/www.medienwerft.de\/en\/wp-json\/wp\/v2\/pages\/29745\/revisions\/61524"}],"up":[{"embeddable":true,"href":"https:\/\/www.medienwerft.de\/en\/wp-json\/wp\/v2\/pages\/27245"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.medienwerft.de\/en\/wp-json\/wp\/v2\/media\/22528"}],"wp:attachment":[{"href":"https:\/\/www.medienwerft.de\/en\/wp-json\/wp\/v2\/media?parent=29745"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}