The software products from Zendesk support service centres, hotlines, help desks and other touch points at which customers come into contact with businesses. Information and support queries are easily managed by Zendesk, using tickets which are delivered via various media. Be that via email, live chat, telephone, self-service portal or social media – if a customer switches between different channels, they need not keep entering their details such as email address or other information. Companies supported by Zendesk consequently receive a holistic view of their customers and the customers’ needs.
„What can we achieve? How can we progress? How can we operate better in the market? If you’re looking for outstanding digital solutions for a particular challenge, talk to us about it. After all, you know that successful relationships always begin with the first conversation.“
Tel: +49 40 / 31 77 99-0