INCREASE SALES AND CUSTOMER LOYALTY WITH THE SHOP SOLUTION FIS/ESALES

Benefit from the integration of the solution into your ERP system and the associated additional benefits of fast processes and automated information provision. The store solution uses ready-made communication functions for the exchange with the SAP system and thus provides direct access to relevant information, such as article master data, business partners, conditions, stock levels, pricing, etc. The integrated search function makes it easier for your customers to find the right product. With the integrated order history, the store solution also offers easy access to previously ordered goods and thus forms the basis for an optimal self-service portal for your customers.

Special creation and update functions for limiting the volume of data are also available, which reduce the load on the ERP system and therefore lead to shorter loading times in the store. This in turn demonstrably increases customer satisfaction.

The headless architecture with a separation of backend and frontend enables an appealing design of the web application with efficient processes at the same time. From software implementation to support, FIS is your competent partner for advancing your sales in digitalization. Together with our subsidiary Medienwerft, we are also happy to support you in the design of your brand presence and the development of your online business.

Your benefit through FIS/eSales

• Significant relief for your sales department thanks to additional sales channel
• Quick use of the store solution thanks to ready-made templates and processes
• Reduced effort thanks to standardized interfaces, i.e. simple connection to your merchandise management system and product databases without any maintenance effort on your part
• High scalability, even when managing large numbers of items
• Identical price display in the online store and on other sales channels, as FIS/eSales retrieves the master data directly from the ERP system
• Attractive design of the web application, as the separation of backend and frontend offers more flexibility

Additional benefits that you can offer your customers:

• Access to the customer account and up-to-date information on order status across all distribution channels
• Direct determination of current net prices and display of availability
• User-friendly shop on all end devices

Selected functions AT A GLANCE

FIS/eSales is more than just a store solution, because FIS/eSales provides indirect access to selected SAP data. It therefore acts as a round-the-clock communication portal between you and your customers. The solution uses the master data from SAP and synchronizes it automatically. FIS/eSales thus becomes a product database with an integrated order and information portal. All in one solution for your e-commerce business.

Reliable and user-friendly
SAP INTEGRATION

The basis is the SAP system, in which meaningful data and efficient processes such as individual pricing, availability, invoicing and goods dispatch are stored for the B2B environment. By integrating FIS/eSales into your SAP system, these processes can be carried out quickly.

To avoid placing an unnecessary load on the SAP system in this context, FIS/eSales only accesses resource-intensive processes when they are necessary and ensures an up-to-date database when the SAP system is under low load. This means that you can always provide your customers with up-to-date and relevant data without burdening other processes.

Thanks to the availability of up-to-date information from all process steps, your online store also provides an ideal basis for your customers’ self-service application, allowing them to be informed about the current status of their order, outstanding invoices or joint agreements at any time.