CUSTOMER WISHES COME TRUE AND YOUR BRANDS PROFIT FROM IT
Service is more than a hotline and customer service: With SAP Service Cloud (formerly: SAP Hybris Cloud for Service) you give your customer service a completely new face. All customer and service tickets – whether e-mail, web, telephone, chat or social media – are bundled in one interface. In order to create a consistent service experience, SAP Service Cloud is designed for interdepartmental cooperation. All important information is accessible or can be passed easily on to specialist departments or sales. Because perfect customer service starts before the purchase and does not stop with a request: customer service with SAP Service Cloud accompanies your customers for the entire customer life cycle. Even a complaint can ultimately contribute to the positive image of your brand – if it has been processed quickly, easily and flexibly.