Customer
Experience &
E-Commerce IT

Whether B2B or B2C – for over 28 years we have been combining digital customer and user experiences with innovative IT and a high level of SAP ERP integration and process expertise to create solutions that sell measurably better.

Our services

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Artificial intelligence

We develop AI solutions that optimize your processes, increase efficiency and open up new opportunities in digital commerce. Hosted in our data centers, our AI products meet the highest data protection standards – 100% GDPR-compliant. If required, we combine AI competence with extensive SAP expertise to optimally support your goals.

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SAP COMMERCE

Whether SAP with certified expertise, Emporix or commercetools – with experience from over 250 successful e-commerce projects, we implement sophisticated solutions deep into your SAP system and process landscape.

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EXPERT SUPPORT
& IT-Sourcing

Flexible scaling – whether for digital pilot projects, development, agile tasks or special areas of expertise: You need IT experts and engineers, we provide the capacity.

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Headless
Storefronts

Best scalability and highest flexibility: Headless storefronts give store operators the opportunity to offer their customers the best possible customer experience regardless of device and location. Our frontend experts implement headless storefronts like SAP Spartacus such as SAP Spartacus or Vue Storefront/Alokai quickly and competently in Angular.

To the best customer experience

As part of the FIS-group, we offer a unique combination of CX, E-Commerce, IT and AI expertise from a single source.

We combine digital customer experiences with innovative IT, artificial intelligence, and strong SAP ERP integration and process competence.

In this way, we create efficient end-to-end solutions that save costs and improve sales measurably.

Whether you’re a company leader, IT director, or responsible for E-Commerce, marketing, or AI – we see your challenges as our own, and provide you with the right team to ensure your success.

We can’t wait to hear from you!

 

Get in touch!

CASES

CASES

B2B & B2C

B2B & B2C

Services

Services

Full service for your success.

What we offer you: many years of experience and exclusive skillsets, as well as technical, strategic and conceptual expertise. From this combination spring the solutions that work for your success.

E-COMMERCE IT

Expert-Support, IT-Sourcing, Headless Commerce, Development, Quality Assurance

DIGITAL TRANSFORMATION

Strategic advice, conceptualisation, digital brand management, brands & e-commerce

E-COMMERCE TRENDS

Lean Commerce, Composable Commerce, MACH

SPEZIAL KNOW-HOW

Move to Cloud, Searchandizing, Performance Optimization, SAP Fiori, KI

CUSTOMER EXPERIENCE

Customer Experience Design, CX Expert Support, UX/UI Design, UX Research & Testing, Digital Accessibility

ONLINE MARKETING

Content marketing, E-Commerce SEO, Performance marketing, Email marketing, Marketing automation

Technology

Technology

EXCLUSIVE TECHNOLOGIES – HIGH LEVELS OF EXPERTISE

We realise e-commerce solutions and digital platforms of the most efficiency. Our tools: solutions such as SAP, Emporix and commercetools as well as complementing software solutions for example from areas such as content management, Searchandising/product search, marketing automation or headless storefront development.

ENTERPRISE E-COMMERCE

SAP Commerce Cloud, emporix, commercetools, FIS/eSales

SAP CX

SAP Emarsys, SAP Emarsys Account Engagement, SAP Marketing Cloud

Headless Storefronts

Vue Storefront/Alokai, SAP Composable Storefront (Spartacus)

CMS

SAP SmartEdit, Magnolia Headless CMS, contentful, Bloomreach Content, strapi, storyblok

PIM

Akeneo, PIMcore, Contentserv

PRODUCT SEARCH & DISCOVERY

Fact-Finder, Coveo, Algolia, Bloomreach, Zoovu, SearchHub, BatteryIncluded

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Customer

Customer

From Retail to B2B companies

Whether they are large retailers, exciting brand manufacturers or B2B companies – our clients are as diverse as the tasks they set us. What they have in common: the pursuit of growth and success.

Customer centricity

In addition to strategic input, we value Medienwerft for its conceptual and creative ideas.

Stephanie Wölfel
Head of Digital Business, Ernsting’s family

Stephanie Wölfel

Let´s connect

MEET US
AT THESE EVENTS

OMR 2025 from May 6th to 7th

OMR 2025 from May 6th to 7th
in Hamburg

K5 2025 from June 24th to 25th

K5 2025 from June 24th to 25th
in Berlin

OMR 2025 from May 6th to 7th

OMR 2025 from May 6th to 7th
in Hamburg

K5 2025 from June 24th to 25th

K5 2025 from June 24th to 25th
in Berlin

DO YOU HAVE ANY QUESTIONS?
CONTACT US!

Sönke Baumann

SÖNKE BAUMANN
Head of New Business

040 / 31 77 99-0
sbaumann@medienwerft.de