OUR KNOWLEDGE AVAILABLE FOR YOU: CUSTOMER EXPERIENCE ADVICE FROM OUR UX/UI PROFESSIONALS
The key to business success is enthusiastic customer experience. With the right customer experience strategy, companies place the customer in focus and thus extend the customer lifecycle many times over. What about your CX measures? Do you need support in the development of new digital products or do you have bottlenecks in your in-house CX team? Then contact us – as part of our customer experience consulting, we provide you with experienced experts short- or medium-term in the areas of CX, UX or UI.
✓ We give you the confidence to achieve your goals with our experts
✓ We cover things for your team in-house – allowing them to be more productive
✓ We help you to optimise your processes so that your deadlines are met
Our UX professionals work with the most popular methods – on-site or digitally
BENEFIT FROM THE BEST AND EXPAND YOUR TEAM – FOR AN EXCITING CUSTOMER EXPERIENCE
Simplify processes and implement your CX strategy faster with us! With our CX Consulting, you can close any existing gaps in competence and knowledge with ease and flexibility, our experts (CX Expert Support) can help your in-house CX team.
Not only in B2C industries, but also in more and more B2B companies, there are now in-house teams that handle customer experience in all disciplines – such as UX/UI design. However, these CX teams can reach their limits in terms of time and expertise. We can help you at such critical moments by providing your company with the exact customer experience experts you need.
For over 25 years, we have specialised in using our solutions to optimise the customer experience on websites and other touchpoints – for both B2B and B2C customers as well as across all industries. We have found that this type of collaboration is a quick way to build a very effective partnership with our customers.
Experts with a wide variety of skills from our CX team work very closely with the customer and support them in upcoming challenges.
HOW WE CAN SUPPORT YOUR IN-HOUSE CX TEAM WITH CX DESIGN
✓ Many Years of Experience
For 25 years we have been a leader in customer experience and brand for B2B and B2C – with Medienwerft, you will strengthen your company’s CX team with real professionals in customer loyalty.
✓ High quality service
Our specialists from the CX Design Team have proven themselves in extensive CX projects for well-known customers and companies from various industries.
✓ Comprehensive skillset
Experience design, UX research, design systems – for the perfect journey for your customers, you can rely on experts with extensive knowledge.
✓ Remote working
No space problems, no travel costs: typically, our specialists work on the perfect customer experience for your company from their Medienwerft desk.
✓ Different collaboration models
Whether you need hotline advice, a team for a certain period of time or a UX expert just for you – you decide!
MEDIENWERFT CX EXPERT SUPPORT AND YOU – IT’S WORTH IT!
Faster, more innovative, more successful:
you can easily reach your KPIs with the Medienwerft Customer Experience specialists.
KNOWLEDGE TRANSFER
You benefit from our professional knowledge and can thus further expand your internal customer experience management.
FAST RESULTS
Thanks to the flexibility in the way we use our experts, your projects can be realised in a short time.
MAXIMUM FLEXIBILITY
Whether individually or as a team, whether on a project-by-project basis or in the long term – the Medienwerft experts support you as required.
SHORT-TERM HELP
When booking an allocation, you can always rely on CX experts.
PLANNABLE COSTS
Due to the precise deployment of our employees, the costs are always predictable and manageable.
HIGHER QUALITY
Our experts are complete UX/UI professionals with many years of experience in customer journeys and customer experience.
SUCCESSFUL CUSTOMER JOURNEYS: FOCUS ON CUSTOMER NEEDS.
Our CX Design team applies the latest UX and UI methodologies to ensure that the customer experience is a complete success in your company’s digital ecosystem – for a perfect journey and long-term customer relationships.
FOR THE PERFECT CUSTOMER EXPERIENCE, WE ARE AT YOUR SIDE FOR ALL CHALLENGES
✓ Digitalisation of your services
✓ Re-designing your digital touchpoints (customer touchpoints)
✓ Headless commerce design
✓ Usability optimisation
✓ Conversion rate optimisation
✓ KPI-driven creative campaigning
✓ More traffic and sales in the webshop
Additional expert knowledge
CX Expert Support – Strengthen your team. Fast & flexible
You benefit from our professional knowledge and further expand your internal skills.
USER EXPERIENCE & USER INTERFACE DESIGN
Oliver Böckle (Creative Director) and Tobias Ladewig (UX Designer) explain how to create an optimal user experience. (Only available in German)
SAP CUSTOMER EXPERIENCE WITH FIS AND MEDIENWERFT
With SAP CX, your company can respond to customer requests in real time, engage customers across channels and retain them over the long term.
“Many of our customers already have their own team that works on CX Design every day. However, help is often needed, as resource bottlenecks occur at peak times or a fresh, external view is needed. Does that sound familiar? Then get in contact with us!”
Jochen Martens
Head of CX-Design
☎ 040/317799-0
✉ info@medienwerft.de
CONTACT
„What can we achieve? How can we progress? How can we operate better in the market? If you’re looking for outstanding digital solutions for a particular challenge, talk to us about it. After all, you know that successful relationships always begin with the first conversation.“
New Business
SÖNKE BAUMANN
Tel: +49 40 / 31 77 99-0
Email: info@medienwerft.de