Shop Solutions for Retail: balancing brand, customer, and cost pressure

Digital retail is breaking sales records – and at the same time struggling with margins below 3 percent. In an era of rising marketing costs, increasing customer expectations, and costly platform dependencies, commerce architecture is key to profitability — especially when competing against major portals and global players.

Those who now rely on next generation e-commerce with AI-native systems that automate processes and consistently map service chains gain a decisive advantage.

Retail and Consumer Goods mobile

Shop solutions for retail: balancing brand, customer, and cost pressure

Digital retail is breaking sales records – and at the same time struggling with margins below 3 percent. In an era of rising marketing costs, increasing customer expectations, and costly platform dependencies, commerce architecture is key to profitability — especially when competing against major portals and global players.

Those who now rely on next generation e-commerce with AI-native systems that automate processes and consistently map service chains gain a decisive advantage.

Challenges for the Retail & Consumer Goods Industry

and how to tackle them

Yesterday’s systems for tomorrow’s demands – that is not going to work. In an increasingly competitive market with the biggest players in the industry, customer loyalty and automation are key to larger margins.

What is needed are future-proof service-oriented platforms that can map all service chains from brick-and-mortar retail to call centers, thus guaranteeing a personal, seamless shopping experience across all channels – and ideally automated.

For this, we develop AI-native Autonomous Commerce Platforms that enable you to calmly meet the demands of future e-commerce.

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Reduce E-Commerce Costs

Through replatforming, the TCO in e-commerce can be reduced by up to 50% – as we have proven with our client HABA.

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Effectively Use AI

Modern AI-ready architectures ensure that Artificial Intelligence can be used for process optimization, customer loyalty, and profit maximization.

integration

Centralize Commerce

Central systems instead of international solutions – with AI-native e-commerce landscapes, all assortments and prices can be mapped in one central system – modern and cost-effective.

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react quickly

With No Code/Low Code editors, content can be maintained, changed, and removed – without having to involve IT every time.

With extensive experience from over 500 successfully implemented e-commerce projects, we are your strong partner to take your e-commerce to new heights.

Utilize the savings potential of automation and Artificial Intelligence: Thanks to AI, implementation costs decrease, allowing new possibilities such as additional services and special functions to be economically viable, e.g., in a portal solution.

fact check

Retail in the Age of AI Commerce

of all online sales in Germany are already conducted through marketplaces — and the trend is on the rise*
growth in online retail — while brick-and-mortar retail is up only 2%**
of the retail companies surveyed have already deeply integrated AI into their entire value chain***

Sources: *einzelhandel.de, ** einzelhandel.de, ***einzelhandel.de

The market is moving – and at speed. Increasingly large parts of online business are conducted through major marketplaces. For retailers, this means: those who do not rely on their own powerful commerce platform surrender margins, customer data, and brand loyalty to the platform giants. A future-proof commerce architecture is no longer an option today, but a business-critical necessity.

After all, growth has long since shifted to the digital realm. While brick-and-mortar retail stagnates, online channels are becoming the central growth engine. Successful companies invest in high-performance digital platforms to create customer experiences that are not possible offline – flexible, scalable, and individual.

Many retail companies recognize the potential of Artificial Intelligence, but only a few have truly deeply integrated AI into their value creation. This is where the decisive advantage of the future emerges: retailers must now modernize their technological basis with AI-ready architectures, integrated commerce platforms, and the ability to react quickly to market changes. Those who wait risk not only margin pressure but also a structural competitive disadvantage.

Innovative Solutions

for digital retail

How the Retail and Consumer Goods Industry

grows successfully with us

Reference

HABA – More efficient and modern THANKS to replatforming on Emporix

HABA Play was transformed onto the modern Emporix platform through our cost-efficient Lean Commerce approach. Within a few months, the migration of the commerce system was achieved without changing the existing storefront. Thanks to innovative technologies and collaborative partnership, a seamless transition and significant cost savings of up to 50% were realized.

Reference

Ernsting’s Family – Success with Design System and Campaigns

Since 2015, Medienwerft has supported Ernsting’s family, a leading cross-channel textile provider, in implementing sales-boosting e-commerce strategies. In close cooperation with various stakeholders, interactive sales campaigns and digital advertising materials are regularly created, specifically improving UX, customer loyalty, and conversion. Additionally, the development of a design system and webshop relaunches are among our tasks. Discover how diversely we can support retail companies with our expertise.

Reference

HABA – More efficient and modern THANKS to replatforming on Emporix

HABA Play was transformed onto the modern Emporix platform through our cost-efficient Lean Commerce approach. Within a few months, the migration of the commerce system was achieved without changing the existing storefront. Thanks to innovative technologies and collaborative partnership, a seamless transition and significant cost savings of up to 50% were realized.

Reference

Ernsting’s Family – Success with Design System and Campaigns

Since 2015, Medienwerft has supported Ernsting’s family, a leading cross-channel textile provider, in implementing sales-boosting e-commerce strategies. In close cooperation with various stakeholders, interactive sales campaigns and digital advertising materials are regularly created, specifically improving UX, customer loyalty, and conversion. Additionally, the development of a design system and webshop relaunches are among our tasks. Discover how diversely we can support retail companies with our expertise.

References - Customer Voice/Quote - Ernsting's Family
In addition to strategic input, we value Medienwerft for their conceptual and creative ideas, as well as for their precise execution.
Stephanie Wölfel

Head of Digital Business, Ernsting’s family

Digital Success

what medienwerft can do for you

As a partner to retail, Medienwerft combines technological excellence with strategic forecasting and strong innovative power. We orchestrate systems, data, and channels into integrated commerce experiences that increase efficiency, build customer loyalty, and specifically unlock sales potential. Our vision is visionary: with state-of-the-art technologies, we make your retail business future-proof: agile, customer-centric, and technologically leading.

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Strategy & Platform Consulting

Replatforming to modern commerce architectures (composable and AI-native)

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Headless Shop Systems

Maximum flexibility for highest scalability

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Content Management Systems

Optimized and future-proof for IT and Marketing

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artificial intelligence

From AI industry solutions to custom AI developments

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Design Systems &
Brand Experience

Brand guidelines for teams, partners, and AI

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UX/UI Design &
User Experience

For cost reduction and process optimization

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E-Commerce Marketing

From email marketing to omnichannel marketing automation to state-of-the-art AI solutions

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SEO/GEO & SEA Optimization

For maximum visibility, even in AI search

Selected Clients from
Retail & Consumer Goods

Bauhaus
HABA Play
Ernsting's Family Logo
Mein Schöner Garten

Frequently Asked Questions about
Digitalization in Retail

Rising license, operating and integration costs are often the result of historically grown structures. TCO and maintenance costs can be significantly reduced through targeted replatforming, architecture optimization as well as cloud and AI strategies. We analyze your system landscape, identify cost drivers and develop robust migration and modernization strategies – from the architecture consulting to the technical implementation.

AI only unfolds its added value with a clean data and API architecture. Without real-time data access and scalable cloud structures, AI initiatives remain isolated pilot projects. We develop AI-native commerce architectures, integrate data platforms, and create the technical basis for personalization, automation, and intelligent processes. In doing so, we review every integrated SaaS tool for its necessity and, if necessary, deploy more cost-effective AI-based solutions to increase efficiency and reduce costs.

Especially in the retail and consumer goods industry, many systems have grown historically and are very highly developed. Nevertheless – or precisely because of this – they are not equipped for the demands of modern e-commerce, because new opportunities for value creation are only offered by AI-native systems of the latest generation. We support you in replatforming to modern commerce architectures and take over implementation, integration, and further development.

Complex business models require modular, API-based structures instead of monolithic systems. The goal is maximum adaptability without permanent individualization risks. We develop composable commerce architectures, decouple frontends, and seamlessly integrate third-party systems such as ERP, PIM, CRM, and POS systems, connecting them with the world of AI.

Artificial intelligence presents operators of digital commerce platforms with major challenges, but also offers even greater opportunities. Business models, markets, and technologies must adapt to remain future-proof. As a strategic digital partner, we advise you on your options for replatforming to an AI-ready architecture – thus creating a scalable platform that permanently enables growth and innovation.

We develop modern commerce architectures, evaluate suitable platforms and define a roadmap for the migration. We work economically and pragmatically according to the Strangler Pattern approach, so that the switch to the new platform is carried out step by step and existing systems are retained instead of a completely new implementation. In this way we make your platform ready for next-generation e-commerce and ensure cost efficiency and future-proofing.

Contact us now &

implement your project successfully with our experts!

soenke test - Medienwerft GmbH
Sönke Baumann

New Business

040 31 77 99 0

sbaumann@medienwerft.de

here to help

Catch us at the next event:

OMR Festival
05. – 06. May 2026
Congress Center Hamburg

K5 Future Reteail Conference
23. – 24. June 2026
ESTREL Berlin

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