ONLY THE BEST CUSTOMER EXPERIENCE MAKES YOUR BUSINESS COMPETITIVE
Digitalization and disruptive competitors are a huge challenge for companies.
When it is no longer enough to gain a competitive advantage through products or prices, customer experience becomes the “new currency,” especially in digital marketplaces.
THROUGH OUR CX SERVICES YOU WILL ACHIEVE
- Increased customer lifetime value
- Competitive edge through differentiation
- Reduced customer churn
TAKE YOUR CX MANAGEMENT TO THE NEXT LEVEL.
An excellent customer experience (CX) is essential to keep a company on track for success. What do you need to keep in mind?
Companies often make the mistake of launching many digital projects in parallel without a holistic CX vision. This preprograms the failure of a continuous positive customer journey. The harmonious and smooth interaction of experience design, marketing, and customer care is an important prerequisite for making the customer experience a success at all touchpoints.
Medienwerft helps you optimize your UX, develop marketing strategies and implement the right solution for CRM and customer service.
For a customer experience that will bring you lasting success.
WHY WE ARE CUSTOMER EXPERIENCE EXPERTS
We help companies adopt a new perspective through smart CX management and focus on the needs and expectations of customers. Our customers can thus respond better and more specifically to changes in the market and in customer needs and effectively differentiate themselves from other competitors.
USER-CENTERED MINDSET
All our services have one goal: to create outstanding customer value. To achieve this, we are happy to go the “extra mile”.
THE HOLISTIC VIEW
Break down silos, in minds and technology. For a harmonious journey of your customers through your entire digital ecosystem.
END-TO-END WITH THE FIS GROUP
From strategic consulting and benefit-centered product design to intelligent CRM and service solutions. Benefit from the power of the FIS Group.
MANY YEARS OF EXPERIENCE IN CUSTOMER EXPERIENCE
LONG-TERM EXPERIENCE IN CUSTOMER At home in the Customer Experience for over 25 years – with Medienwerft and the FIS Group your project will be implemented with real experts*.EXPERIENCE
OUR SERVICES FOR OPTIMAL CX
USER RESEARCH
User research is essential for a positive customer experience because it provides insights into users’ needs, wants, and behaviors.
Through user interviews, consideration of customer journeys or targeted requirements management, we can design products and services with maximum value for customers, which significantly increases satisfaction and engagement.
UX/UI-DESIGN
We create concepts that focus on your target group. We design user interfaces that are easy to use for everyone.
With our combination of design expertise, technology and creativity, we build tailor-made products that meet user requirements and fulfill the highest quality standards. Whether webshop, B2B portal, SAAS or website, an excellent customer experience is always our claim.
MARKETING AUTOMATION
Marketing automation is critical to a good customer experience because it enables personalized and relevant communications.
It optimizes interactions and content based on the behavior and preferences of customers. Particularly in the B2B sector, where business relationships can be long-term, marketing automation helps to support the positive experience with measures that match the corresponding lifecycle phase.
CRM AND CUSTOMER SERVICE
CRM and customer service are essential for an outstanding customer experience, as they enable structured customer interaction and support. They ensure that customer inquiries and needs are addressed efficiently and effectively, promote customer loyalty, and contribute to customer satisfaction. In association with FIS, we can provide solutions that deliver a perfect end-to-end customer experience.
IMPORTANT REASONS FOR OPTIMIZING YOUR CUSTOMER EXPERIENCE
Exceed expectations
Customers expect a lot from a brand these days. The journey must at least function smoothly. If you surprise your customers in a positive way, then loyalty is guaranteed.
Differentiation in the highly competitive market
If you make the experience part of your product, you’ll be ahead in the race to win customers’ favor
Adaptability to new markets
With agile CX you manage to react quickly to changing markets and new wishes of your customers.
Increased customer lifetime value
A long-lasting customer relationship is based on a perfect CX. This also maximizes the potential value of your buyers.
More cross-selling and up-selling opportunities
If the customer is satisfied, he will buy more products or services. For you, without much additional marketing effort.
True trend forecasts
Thanks to the close exchange with your customers, you know their needs exactly. And you can react quickly to trends.
“Many of our customers already have their own team working on CX design every day. Often, however, help is still needed because of resource bottlenecks during peaks or because the fresh view from outside is needed. Sound familiar? Then get in touch with us!”
Jochen Martens
Head of CX-Design
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CONTACT
„When you’re looking for new perspectives on the development of your process or transaction-oriented online platforms, my team and I will be happy to advise you. I look forward to getting to know you.“
Managing Director
HENDRIK VAN LAATEN
Tel.: +49 40 / 31 77 99-0
E-Mail: info@medienwerft.de