Create a comprehensive, personalised customer experience!

Do you want to know how you can make your business even more successful with SAP Commerce and SAP Customer Experience? Then get in touch with us. Medienwerft, as a certified SAP Hybris partner, and FIS GmbH, as one of the biggest SAP systems houses in Germany with gold status, are your top choice for seamless, successful customer relationships. In an initial discussion you can find out what opportunities SAP Commerce and SAP CX can offer your company.

A platform for all channels:
omnichannel success with SAP Commerce

All data. All customers. All processes.
Keep an eye on everything.

Success in e-commerce is strongly dependent on knowing as much as possible about your customers. What did they purchase and when? What channel did they use for this – online, mobile devices or stores? With SAP Commerce (formerly: SAP Hybris Commerce) all customer actions are gathered on one central platform and processed in a way that is media-neutral. This gives you the opportunity to coordinate, synchronise and optimise communication with end customers and sales partners across several channels. Be it online, via mobile, POS, call centre, social media or print: with SAP Commerce, you manage all digital and physical points of interaction from one platform and thus ensure a consistent, relevant and personalised customer experience.

The perfect components of your success. Nationally and internationally. B2B and B2C

Agile, scalable and expandable: SAP Commerce is a modern, uniform platform based on open standards. The offering includes both location-based and on-demand solutions for the areas of e-commerce, multichannel commerce, master data management and order management. The architecture and technology can be integrated into your existing ERP, CRM and supply chain systems via interfaces without any problems, thus facilitating appropriate scalability when demand is high. Different websites, languages and currencies? Thanks to numerous internationalisation options, the SAP Commerce solution works globally from the bottom upwards. Private or business customers? With the SAP B2C and SAP B2B Commerce applications, SAP Commerce provides you with target-group-specific functions.

The trouble-free package for central customer lifecycle management

SAP Commerce is a core component of SAP Customer Experience and Commerce – a comprehensive, coupled and central customer lifecycle management system that spans all departments. Intelligent marketing automation is combined with effective sales and service CRM as well as customer-friendly e-commerce. This ensures successful customer dialogue on all channels – in real time.

Create a comprehensive, personalised customer experience!

Do you want to know how you can make your business even more successful with SAP Commerce and SAP Customer Experience? Then get in touch with us. Medienwerft, as a certified SAP Hybris partner, and FIS GmbH, as one of the biggest SAP systems houses in Germany with gold status, are your top choice for seamless, successful customer relationships. In an initial discussion you can find out what opportunities SAP Commerce and SAP CX can offer your company.