A SHOPPING EXPERIENCE THROUGHOUT ALL CHANNELS. BECAUSE SATISFIED CUSTOMERS ARE GOOD CUSTOMERS

Successful omnichannel commerce has a name: SAP Customer Experience. Across all channels – be it online or offline – with SAP Commerce (formerly: SAP Hybris Commerce) you can adopt a personalised approach to your customers that promotes loyalty and creates purchasing experiences worthy of the name.

SAP COMMERCE WITH MEDIENWERFT

As a certified SAP Silver-Partner the Medienwerft also develops e-shops for your company that sell through all channels and perfectly transport your brand values. With the experience from over 200 successful e-commerce projects, we support you in increasing the loyalty of your customers and thus your sales.

  • Omnichannel Management
  • SAP Interfaces
  • Customer Dialogue in Real Timeg
  • Open Technology
  • Global
  • Expandable Central Data Management
  • Order Management Optimisation
  • B2B and B2C
  • Agile and Scalable

THE BENEFITS OF WORKING WITH MEDIENWERFT

Analysis

Comprehensive evaluation of target groups and personas leads to the perfect strategy.

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Design

As a proven brand expert we ensure your shop appears in the very best light.

UX

Your e-shop is optimised for user-friendliness, taking UX aspects into account.

Programmierung

Our technology unit ultimately realises your shop in SAP Hybris.

SAP-Integration

Our partner FIS GmbH ensures process linking to the SAP interfaces.

EVERYTHING FROM ONE SOURCE FOR PERFECT E-COMMERCE

Medienwerft is a certified SAP Hybris partner. Together with FIS GmbH – a SAP gold partner and one of the biggest SAP systems houses in Germany – we are in the virtually unique position of being able to cover the full range of SAP Customer Experience and Commerce. For you, this means that you get SAP CX competence from one source and one mould.

COMPETENCE TO THE POWER OF SIX: MEDIENWERFT’S ACHIEVEMENTS IN SAP COMMERCE

1. A PROFOUND UNDERSTANDING OF THE BRAND

Loyal customers are good customers – and good customers appreciate a consistent brand experience across all channels. Whether when mobile, in stores or on a home PC: with SAP Customer Experience and Medienwerft, you remain true to the core of your brand at all touchpoints. After all, brands are our speciality and consistent brand management is our goal.
Support your customers’ brand loyalty – with Medienwerft and SAP Hybris Commerce.

2. STRONG UX DESIGN

With the central data management of SAP Commerce you can maintain an overview of customers, products and orders at all times. Both B2B and B2C requirements can be implemented seamlessly in the system. With experience from over 100 e-commerce projects – in both the B2B and B2C sectors – Medienwerft is familiar with the challenges and can focus on the right areas.

The direct route to greater customer loyalty – thanks to convincing UX design.

3. COMPREHENSIVE B2B AND B2C EXPERIENCE

With the central data management of SAP Commerce you can maintain an overview of customers, products and orders at all times. Both B2B and B2C requirements can be implemented seamlessly in the system. With experience from over 100 e-commerce projects – in both the B2B and B2C sectors – Medienwerft is familiar with the challenges and can focus on the right areas.

We’ve got the perfect solution – for every target group.

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4. UNIQUE ALL-ROUND COMPETENCE

At Medienwerft a creative design and concept team works hand in hand with certified SAP Hybris experts. Thanks to experience from more than 100 e-shops, our technology unit knows which solutions not only look great but also, most importantly, function reliably and seamlessly.

The result: e-shops that are ideally positioned in omnichannel commerce – and therefore run successfully.

5. SEAMLESS SAP INTEGRATION

Medienwerft is part of the FIS-Group, one of the biggest SAP systems houses in Germany. As a SAP gold partner, FIS GmbH takes care of linking SAP Commerce to existing SAP interfaces. Your business and process-related requirements are taken into account in the SAP integration.

We fit the system to your requirements – not the other way around.

6. POWERFUL SALES CAMPAIGNS

After more than 20 years in e-commerce, we know that things are far from done and dusted when your e-shop goes live. We develop strong campaigns – both online and offline – to boost the familiarity of your brand and your offering and to increase your turnover.

Selected marketing activities ensure a greater level of attention – and boost sales.

A PLATFORM FOR ALL CHANNELS: OMNICHANNEL SUCCESS WITH SAP COMMERCE

ALL DATA. ALL CUSTOMERS. ALL PROCESSES. KEEP AN EYE ON EVERYTHING.

Success in e-commerce is strongly dependent on knowing as much as possible about your customers. What did they purchase and when? What channel did they use for this – online, mobile devices or stores? With SAP Commerce (formerly: SAP Hybris Commerce) all customer actions are gathered on one central platform and processed in a way that is media-neutral. This gives you the opportunity to coordinate, synchronise and optimise communication with end customers and sales partners across several channels. Be it online, via mobile, POS, call centre, social media or print: with SAP Commerce, you manage all digital and physical points of interaction from one platform and thus ensure a consistent, relevant and personalised customer experience.

THE PERFECT COMPONENTS OF YOUR SUCCESS. NATIONALLY AND INTERNATIONALLY. B2B AND B2C

Agile, scalable and expandable: SAP Commerce is a modern, uniform platform based on open standards. The offering includes both location-based and on-demand solutions for the areas of e-commerce, multichannel commerce, master data management and order management. The architecture and technology can be integrated into your existing ERP, CRM and supply chain systems via interfaces without any problems, thus facilitating appropriate scalability when demand is high. Different websites, languages and currencies? Thanks to numerous internationalisation options, the SAP Commerce solution works globally from the bottom upwards. Private or business customers? With the SAP B2C and SAP B2B Commerce applications, SAP Commerce provides you with target-group-specific functions.

THE TROUBLE-FREE PACKAGE FOR CENTRAL CUSTOMER LIFECYCLE MANAGEMENT

SAP Commerce is a core component of SAP Customer Experience and Commerce – a comprehensive, coupled and central customer lifecycle management system that spans all departments. Intelligent marketing automation is combined with effective sales and service CRM as well as customer-friendly e-commerce. This ensures successful customer dialogue on all channels – in real time.

CREATE A COMPREHENSIVE, PERSONALISED CUSTOMER EXPERIENCE!

Do you want to know how you can make your business even more successful with SAP Commerce and SAP Customer Experience? Then get in touch with us. Medienwerft, as a certified SAP Hybris partner, and FIS GmbH, as one of the biggest SAP systems houses in Germany with gold status, are your top choice for seamless, successful customer relationships. In an initial discussion you can find out what opportunities SAP Commerce and SAP CX can offer your company.

Contact

“Behind every impressive online solution there is a well thought out technological concept. My team of system analysts, database experts, front-end developers, back-end professionals and experienced designers ensure that everything runs smoothly. Feel free to talk to us.”

Managing Director

Frank  Meier

T: +49 40 31 77 99 0
E: info@medienwerft.de