Today’s potential customers do their research online before they make a purchase decision. A high-quality product or a lower price are not enough by themselves to motivate a customer to make a purchase or build long-term customer loyalty. At a time in which comparable providers are often just a click away, what really matters to customers is excellent support and trust in the company. This is where the 8th FIS Forum in Laupheim, the headquarters of Kässbohrer Geländefahrzeug AG, comes in. Surrounded by high-performance mega-machines, you can experience first-hand how customer focus is embodied by digitalized and automated processes that stand out from the competition!
Interesting presentations alternate with practical workshops and offer you specific benefits for your business. In addition, a podium discussion will be held, with participants including Medienwerft Managing Director Hendrik van Laaten, addressing the various aspects on the topic of customer focus.
„Outstanding e-commerce applications, impressive digital communication concepts and robust business models need one thing above all else: perfect planning. Feel free to talk to me if you have great plans.“
Tel: +49 40 / 31 77 99-0