Business portals in customer service – the true single point of truth?
Relevant contracts, additional services and availability – your customers, partners and suppliers benefit enormously from a complete overview of everything relating to their interaction with your company. Business portals bring together information from various data sources such as CRM, ERP, service solutions, etc. and display all this data in one interface. In this webinar, Adrian Stern, Senior UX Designer at Medienwerft, and Yanik Kurzawski, SAP Consultant at FIS in the Service division, talk about the advantages of B2B portals and provide helpful tips for establishing them in your company.
WHAT THEY WILL LEARN IN THIS WEBINAR
- What business portals do and what areas of application there are
- What technical requirements are necessary
- What customer examples from practice look like
- How AI, automation and personalization will support in the future
Watch “Business Portals in Customer Service – The True Single Point of Truth?” now!
Watch the webinar now and find out more about the benefits of B2B portals for your company!
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